MCKINNA ALVAREZ
Selma
Summary
Dedicated professional with a strong background in customer service and administrative support. Expertise in managing multi-line phone systems and scheduling while fostering a welcoming atmosphere. Committed to enhancing front desk efficiency and optimizing client satisfaction through effective collaboration and adaptability.
Overview
10
10
years of professional experience
Work History
Property Manager
Remnant Managment
Selma, NC
05.2025 - Current
- Oversaw daily property operations, including leasing, maintenance coordination, and resident issue resolution.
- Directed vendor scheduling, work orders, and preventive maintenance to support property upkeep.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
CONCIERGE
TerraBella Northridge
Raleigh, NC
10.2023 - 05.2025
- Managed visitor access, package handling, and lobby organization with accuracy and discretion.
- Coordinated transportation, dining, and service reservations, ensuring seamless resident experiences.
- Communicated updates to staff and residents, supporting clear service coordination across departments.
- Greeted residents and guests, providing warm front-desk support and prompt assistance with daily requests.
SALES MANAGER
Home Depot
Lufkin, TX
06.2021 - 10.2023
- Led sales floor teams to deliver product knowledge, customer service, and solution-based selling.
- Coached associates on merchandising standards, pricing accuracy, and in-stock execution.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Cultivated customer relationships and identified new opportunities by assessing needs and providing tailored services.
FRONT DESK RECEPTIONIST
Extended Stay America
Austin, TX
05.2016 - 06.2021
- Managed reservations, updated guest records, and verified room availability in property management system.
- Greeted guests, processed check-ins and checkouts, and resolved routine front desk inquiries promptly.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
Education
High School Diploma -
Central High School
Pollok, TX05-2016
Skills
- Customer service
- Detail Oriented
- Property management
- Sensitive information handling
- Communication skills
- Administrative skills
Timeline
Property Manager
Remnant Managment
05.2025 - Current
CONCIERGE
TerraBella Northridge
10.2023 - 05.2025
SALES MANAGER
Home Depot
06.2021 - 10.2023
FRONT DESK RECEPTIONIST
Extended Stay America
05.2016 - 06.2021
High School Diploma -
Central High School