McKinley Devlin
Corporate training specialist with strong commitment to delivering impactful learning experiences. Adept at fostering team collaboration and driving performance improvements. Skilled in curriculum development, public speaking, and utilizing innovative training methods. Reliable and adaptable, consistently meeting evolving organizational needs.
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Work History
Corporate Trainer
7 Months- Train and onboard new team members in sales techniques, customer service, and company processes.
- Conduct daily training sessions focused on leadership, communication, product knowledge, and professional growth.
- Lead, mentor, and manage a high-performing team, providing coaching, performance feedback, and ongoing development.
- Recruit, interview, and identify top talent to support organizational growth and expansion.
- Conducted daily training sessions on leadership, communication, product knowledge, and professional growth to enhance team capabilities.
- Monitored team performance, set goals, and implemented strategies to elevate productivity and achieve desired results.
- Build strong client relationships while ensuring exceptional customer experiences and brand representation.
- Fostered a positive, goal-oriented team culture that encouraged collaboration, accountability, and continuous improvement.
IT Technician
1 Year 10 Months- Diagnosed, repaired, and maintained enterprise servers, desktop computers, laptops, and other business technology.
- Installed, configured, tested, and updated operating systems, software, and device drivers to ensure proper system functionality.
- Repaired and upgraded consumer electronics, enhancing functionality and user experience for home audio systems, car audio systems, and computers.
- Performed hardware diagnostics and component replacements, resolving technical issues and minimizing downtime for users.
- Maintained detailed records of repairs, software installations, and system configurations.
- Maintained detailed records of repairs and installations, ensuring accurate system configurations and facilitating future troubleshooting.
- Repaired and upgraded consumer electronics, including home audio systems, car audio systems, computers, and other electronic devices.
Five Guys Crew Member
4 Months- Delivered exceptional customer service to enhance overall guest experience.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in training new crew members on operational procedures and best practices.
- Collaborated with team members to manage peak service times effectively, maintaining workflow efficiency.
- Implemented inventory management techniques to reduce waste and streamline supply usage.
- Operated kitchen equipment efficiently to prepare high-quality menu items.
Walmart Stocker
1 Year 7 Months- Stocked shelves efficiently to ensure product availability and enhance customer experience.
- Organized inventory in compliance with store layout and safety standards.
Education
High School Diploma
Bachelor's - Information Technology
Skills
Certification
- Driver's License
- Microsoft excel
- Microsoft PowerPoint
- Microsoft Word