MCKENZIE WALSH
Hickory
Summary
Dynamic professional with a strong background in customer service and physical therapy support, notably at Biokinetics Rehab. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in multitasking and maintaining high standards of integrity, ensuring seamless operations and positive experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Physical Therapy Aide
Biokinetics Rehab
Hickory
2026.03 - Current
- Assisted physical therapists by setting up equipment and preparing patients, enhancing treatment sessions.
- Guided patients through therapeutic routines, contributing to their recovery under supervision.
- Cleaned and organized treatment areas, ensuring readiness for patient sessions.
Sales associate
Bricks And Minifigs
Hickory
2026.02 - Current
- Guided customers in product selection, offering tailored recommendations to enhance satisfaction.
- Processed customer transactions accurately using point-of-sale systems.
- Addressed customer inquiries and resolved issues promptly to ensure a positive experience.
- Managed customer complaints professionally, fostering trust and loyalty.
PRIVATE LACROSSE COACH
Self-employed
Dayton
2023.06 - Current
- Conducted coordinated training sessions for lacrosse goalies focusing on technique, agility, and confidence building.
- Developed practice plans to enhance player skills and teamwork.
- Conducted individual training sessions to improve player performance and technique.
- Organized and led team meetings to discuss strategies and game preparation.
FRONT DESK AGENT
Five Seasons Sports Club
Dayton
2024.05 - 2024.08
- Managed front desk operations, streamlining check-ins, check-outs, and member registrations for efficient service.
- Greeted and assisted members with inquiries, enhancing overall guest satisfaction.
- Oversaw membership billing verification and record updates, maintaining accurate account statuses and reducing administrative discrepancies.
- Facilitated specific activities for competitions, ensuring smooth execution and participant engagement.
PRIVATE NANNY
Ambrose Family
Springboro
2023.05 - 2024.05
- Provided full-time care for infant, supervised daily activities to ensure safety and well-being.
- Anticipated daily needs and designed flexible schedules to increase household predictability and support parents' work-life balance.
- Develop engaging educational activities tailored to children's developmental needs.
- Organized routines and streamlined tasks to enhance household efficiency for family needs.
SALES ASSOCIATE
Victoria Secret
Beavercreek
2021.10 - 2022.06
- Elevated customer satisfaction by delivering personalized service and tailored product recommendations.
- Managed inventory levels, ensuring optimal stock availability and reducing discrepancies.
- Implemented effective merchandising strategies, increasing product visibility and customer engagement.
- Executed accurate cashiering and maintained organized, clean store environment.
- Trained new hires on POS protocols and customer engagement scripts, accelerating onboarding and sustaining consistent transaction accuracy.
- Assisted colleagues during high-traffic shifts with hands-on customer service and order packing, maintaining service levels and team morale.
- Restocked supplies and arranged visually appealing displays to attract customers.
ASSISTANT TEACHER
Primrose School of Centerville
Centerville
2021.06 - 2021.09
- Partnered with lead teachers to adapt learning plans, addressing specific needs and enhancing participation in group activities.
- Supported classroom needs for children ages 0-5, promoting social, emotional, and cognitive development.
- Assisted with kitchen and laundry tasks, preparing meals and ensuring cleanliness for individual classrooms.
Education
Bachelor of Science - Exercise Science
Lenoir Rhyne University
Hickory, NC2026-05
Internships
BioKinetics Rehab — Hickory, NC | Jun 2025 – Jan 2026
- Assisted physical therapist in observing patient evaluations and treatment sessions
- Documented patient progress and reviewed notes with supervising PT
- Supported implementation of therapeutic exercises and mobility activities
- Demonstrated understanding of anatomy, biomechanics, and rehabilitation techniques
- Communicated with patients to reinforce exercises and recovery expectations
Athletics and Leadership
NCAA Division II Lacrosse Student-Athlete
Lenoir- Rhyne University Hickory, NC (2022-2026)
- 4 year member of the NCAA Division II Lenoir-Rhyne Womens lacrosse team
- Member of the Leadership team (2025-2026)
- Logged more than 300 hours of community service over 4 years
Timeline
Physical Therapy Aide
Biokinetics Rehab
2026.03 - Current
Sales associate
Bricks And Minifigs
2026.02 - Current
FRONT DESK AGENT
Five Seasons Sports Club
2024.05 - 2024.08
PRIVATE LACROSSE COACH
Self-employed
2023.06 - Current
PRIVATE NANNY
Ambrose Family
2023.05 - 2024.05
SALES ASSOCIATE
Victoria Secret
2021.10 - 2022.06
ASSISTANT TEACHER
Primrose School of Centerville
2021.06 - 2021.09
Bachelor of Science - Exercise Science
Lenoir Rhyne University