Summary
Overview
Work History
Education
Skills
Certification
Timeline
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McKenzie Polk

Henderson

Summary

Detail-oriented and dependable telecommunications specialist with a U.S. Army background in intelligence analysis and technical operations. Skilled in troubleshooting complex systems, maintaining mission-critical infrastructure, and ensuring the integrity of communication networks. Experienced in working within high-pressure, security-focused environments requiring precision and adherence to protocol. Adept at managing technical systems, performing hands-on equipment maintenance, and collaborating effectively with cross-functional teams. Seeking to leverage a strong foundation in system reliability, technical troubleshooting, and operational excellence in a Critical Environment Technician role at Microsoft Data Centers.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Stay-at-Home Father

Self Employed
05.2022 - Current
  • - Oversaw day-to-day household operations, including budgeting, scheduling, and logistics management for a multi-person household.
  • - Coordinated medical appointments, school activities, and extracurricular schedules to ensure optimal time management and family efficiency.
  • - Implemented systems for task tracking, meal planning, and supply management to maintain household organization and preparedness.
  • - Developed problem-solving strategies to address real-time challenges, from home maintenance to educational support.
  • - Practiced conflict resolution, emotional intelligence, and communication to foster a positive and structured home environment.
  • - Managed risk and safety protocols within the home, adapting quickly to evolving priorities and needs.
  • - Utilized planning and organizational skills to manage long-term goals, routines, and development milestones.

Assistant Manager

Regional Finance
04.2021 - 05.2022
  • - Delivered tailored financial solutions by processing loan applications and presenting appropriate credit products to meet customer needs.
  • - Ensured compliance with cash handling protocols and performed secure bank deposits in line with company policies.
  • - Cultivated strong customer relationships, driving account growth, retention, and overall client satisfaction.
  • - Consistently exceeded performance targets, contributing to branch revenue and earning monthly incentive bonuses.
  • - Reduced delinquency rates through effective outreach and resolution of past-due accounts.
  • - Maintained compliance with regulatory standards, privacy policies, and ethical lending practices.

Telecommunications Technician

FairMount Contractors
09.2019 - 03.2020
  • - Installed and maintained fiber optic and coaxial cabling to support mission-critical systems and ensure continuous network connectivity in high-uptime environments.
  • - Performed advanced troubleshooting and diagnostics to identify and resolve connectivity and hardware issues, maintaining system performance and minimizing downtime.
  • - Deployed power grounding systems, RF radios, and antennas in alignment with network specifications and safety standards.
  • - Executed end-to-end cabling infrastructure setup using Fiber AWL 7, supporting scalable and high-speed data transmission across facilities.
  • - Worked cross-functionally with technical teams to integrate networking hardware, ensuring seamless implementation and support for data center and field-based systems.

Installation Technician

Artistry in Plants
03.2019 - 08.2019
  • - Executed structured installation plans for commercial clients, ensuring alignment with project specifications and site requirements.
  • - Delivered on-site technical support and customer service, resolving issues promptly and maintaining a high standard of client satisfaction.
  • - Supported process improvement initiatives by contributing to the development of streamlined operational procedures, enhancing team efficiency and project timelines.

Intelligence All-Source Analyst

U.S. Army
10.2016 - 03.2019
  • - Analyzed complex datasets and managed secure systems to produce timely, actionable intelligence in support of mission-critical operations.
  • - Handled and safeguarded classified information in compliance with strict security protocols and Department of Defense standards.
  • - Employed advanced technical tools to support cybersecurity efforts, maintain data integrity, and assist in operational planning.
  • - Developed and delivered intelligence reports, visual dashboards, and briefings utilized by senior military leadership for strategic decision-making.
  • - Led team training on secure systems usage, equipment handling, and operational readiness, enhancing overall unit effectiveness.
  • - Recognized with the Army Achievement Medal for exceptional performance and contributions to mission success.

Education

Certified Military Intelligence All-Source Analyst -

All Source Analyst AIT
07.2017

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Cochise College
07.2017

Skills

  • - Hardware Installation & Maintenance
  • - Fiber Optic & Network Cabling
  • - System Troubleshooting & Diagnostics
  • - Physical Security & Access Control
  • - IT Infrastructure Support
  • - Data Integrity & Report Generation
  • - Cross-Functional Team Collaboration
  • - Technical Documentation & SOPs
  • - Operations Management
  • - Troubleshooting and Incident Response
  • - System Monitoring and Maintenance
  • - Process Development and Documentation
  • - Risk Mitigation and Prioritization
  • Patience and empathy
  • Attention to detail
  • Works Well Under Pressure
  • Multitasking and organization

Certification

- Army Achievement Medal - Awarded for excellence in mission-critical operations and outstanding job performance.

Timeline

Stay-at-Home Father

Self Employed
05.2022 - Current

Assistant Manager

Regional Finance
04.2021 - 05.2022

Telecommunications Technician

FairMount Contractors
09.2019 - 03.2020

Installation Technician

Artistry in Plants
03.2019 - 08.2019

Intelligence All-Source Analyst

U.S. Army
10.2016 - 03.2019

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Cochise College

Certified Military Intelligence All-Source Analyst -

All Source Analyst AIT

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