McKenzie Nielson
Statesville
Summary
Dedicated professional with strong customer service and multitasking skills. Experienced in appointment scheduling and patient relations, enhancing operational efficiency and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Waitress
Roasters
Sandy Springs, GA
12.2022 - 02.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while maintaining attention to detail.
- Assisted in training new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Tucker and Associates Eye Care
Robert Tucker
Alpharetta, GA
07.2018 - 11.2021
- Managed patient scheduling and appointment coordination to optimize clinic workflows.
- Improved patient check-in processes, reducing wait times and enhancing patient satisfaction levels.
- Assisted in billing processes by verifying insurance information and processing payments efficiently.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Clerk
Great Lakes Foods Of Tomahawk
Tomahawk, WI
02.2017 - 04.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Prepared and displayed deli products, maintaining attractive and organized presentations.
- Collaborated with team members to optimize workflow and improve service efficiency.
- Greeted customers at counter to fulfill requests and answer questions.
Education
High School Diploma -
Spanish Fork High School
Spanish Fork, UTSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Appointment scheduling
- Insurance verification
- Accounts receivable
- Data inputting
- Patient relations
- Invoice and payment processing
Timeline
Waitress
Roasters
12.2022 - 02.2025
Tucker and Associates Eye Care
Robert Tucker
07.2018 - 11.2021
Clerk
Great Lakes Foods Of Tomahawk
02.2017 - 04.2018
High School Diploma -
Spanish Fork High School