McKenzie Herring
Corolla
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Pharmacy Technician
Sunshine Family Pharmacy
Duck
10.2025 - Current
- Processed prescription orders using pharmacy management software while maintaining accuracy and compliance.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Dispensed medications accurately to patients and healthcare providers under pharmacist supervision.
- Created and maintained patient profiles, updating demographics, allergies, insurance information, and medication records.
- Assisted pharmacists with patient consultations, medication counseling, and prescription transfers.
- Monitored prescription refill requests and communicated status updates to patients.
- Maintained controlled substance records in compliance with DEA regulations.
- Participated in inventory management, including ordering stock, tracking expiration dates, and removing outdated medications.
- Identified potential medication allergies and adverse interactions for pharmacist review.
- Collaborated with pharmacists and pharmacy technicians to prioritize workflow and ensure timely prescription fulfillment.
Manager
The Chill Spot
Corolla
04.2025 - Current
- Managed daily operations to ensure smooth customer service experiences.
- Trained new employees on company policies and operational procedures.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Resolved customer complaints promptly to uphold high service standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Service Manager
Forest Pro
Scottsville
07.2024 - 04.2025
- Managed daily operations and staff scheduling for service teams.
- Coordinated equipment maintenance and repairs to ensure optimal performance.
- Led training sessions for new employees on service protocols and safety procedures.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Collaborated with customers to offer solutions to service needs.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
Shift Leader
Starbucks
Gordonsville
04.2020 - 07.2024
- Supervised barista team during high-volume shifts to ensure efficient service and customer satisfaction.
- Trained and mentored new employees on beverage preparation, customer service standards, and company procedures.
- Coordinated shift schedules and delegated tasks to optimize staffing and workflow.
- Managed inventory levels and ordered supplies to maintain product availability and minimize shortages.
- Monitored cash handling procedures and ensured accurate opening and closing processes.
- Resolved customer concerns promptly, improving guest satisfaction and loyalty.
- Enforced health, safety, and sanitation standards to maintain compliance and a clean work environment.
- Evaluated store performance and implemented operational improvements based on feedback.
- Conducted routine walkthroughs to address cleanliness, merchandising, and stock-level issues.
- Utilized POS systems for order processing, inventory tracking, and daily operations.
Education
BBA - Business Administration And Management
Radford University
Radford, VA 08.2019 - 05.2023
Fluvanna County High School
Palmyra, VASkills
- Medication dispensing
- Prescription processing
- Pharmacy management software
- Inventory management
- Customer relationship management
- Staff training
- Operational efficiency
- Quality assurance
- Attention to detail
- Team collaboration
- Effective communication
Affiliations
- Going on walks with my dog
- Pickleball
- Pet sitting
- Dinner with friends
- Family gatherings
References
References available upon request.
Timeline
Pharmacy Technician
Sunshine Family Pharmacy
10.2025 - Current
Manager
The Chill Spot
04.2025 - Current
Service Manager
Forest Pro
07.2024 - 04.2025
Shift Leader
Starbucks
04.2020 - 07.2024
BBA - Business Administration And Management
Radford University
08.2019 - 05.2023
Fluvanna County High School