McKenzie Henline
Cameron
Summary
Experienced lead server at Elliott's, adept at team management and providing exceptional customer service. Known for efficiency, attention to detail, and consistently surpassing customer expectations. Cultivated a positive work environment that fostered teamwork and collaboration, contributing to a memorable dining experience and the overall success of the restaurant. Passionate about the food and beverage industry and its artistry. Thrives on connecting with people and recognizes how this industry brings individuals together through food and celebration. Committed to treating every experience as truly special, whether it's a special occasion or a casual night out.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Elliott’s on Linden
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Hygiene Assistant
Carolina dentist
07.2022 - 07.2022
- Cleans and sets up treatment rooms for scheduled procedures
- Prepares, Decontaminates, and disinfects instruments, tray set up, and instrument sterilization
- Records treatment information on patient charts
- Performs administrative duties when needed, such as x-rays, etc
Server
Southern Prime Steakhouse
07.2021 - 06.2022
- Providing outstanding customer service to each guest by answering questions about the menu
- Making recommendations, and suggesting food and beverage pairings based on individual preferences and tastes
- Taking orders and serving alcoholic beverages to guests who are of legal age to drink in accordance with state liquor laws
- Preparing wine bottles for service by removing labels, polishing necks, and decanting bottles to allow sediment to settle
Education
High school diploma or GED -
Certificate - Dental Assisting
Sandhills Dental Career Center
Southern Pines, NC09.2021
Associates in applied science - cosmetology
Central Carolina Community College
Sanford, NC02.2021
Skills
- Cash Handling
- Upselling
- POS
- Serving Experience
- Sales
- Cleaning Experience
- Customer Service
- Dental Assisting
- Infection Control Training
Certification
- Cosmetologist, 02/01/21, 02/29/24
- Basic Life Support (BLS), 11/01/20, 11/30/22
- Certified Dental Assistant
- X-Ray Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Elliott’s on Linden
01.2023 - Current
Hygiene Assistant
Carolina dentist
07.2022 - 07.2022
Server
Southern Prime Steakhouse
07.2021 - 06.2022
High school diploma or GED -
Certificate - Dental Assisting
Sandhills Dental Career Center
Associates in applied science - cosmetology
Central Carolina Community College
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