Mckenzie Cowper-Slaughter
Raleigh
Summary
Dynamic Business Development Leader with over 15 years of experience in driving operational excellence and revenue growth. Expert in client acquisition, contract negotiation, and forging strategic partnerships. Known for exceptional interpersonal skills, adept relationship-building, and effective team leadership. Proven track record of exceeding sales targets and revenue objectives through a proactive, results-driven approach. Committed to delivering impactful results and fostering long-term business success.
Overview
10
10
years of professional experience
Work History
Business Development Manager
160 Driving Academy
Remote
06.2023 - Current
- Team Leadership & Performance: Lead a remote team of 17+, establishing clear KPI accountability structures and a culture of continuous learning to meet aggressive growth targets.
- Metric Stewardship: Own and drive performance against core metrics including reachability and activation, utilizing data-driven diagnostics to identify process breakdowns.
- Strategic Alignment: Successfully migrated team focus from high-volume lead acquisition to long-term client health, mirroring an NRR-first mindset.
- Cross-Functional Partnership: Act as the strategic bridge between frontline execution and executive leadership, ensuring all client handoffs are seamless and set up for rapid ROI.
Branch Sales Manager
160 Driving Academy
Garner, US
04.2022 - 05.2023
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
- Managed budgets effectively by monitoring expenses closely against projected income streams, ensuring financial stability for the branch at all times.
- Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum impact on target audience segments.
- Resolved customer complaints to maintain high level of satisfaction.
Team Sales Manager
NC Quick Pass
Morrisville, NC
01.2019 - 03.2022
- Developed training programs to enhance team performance and product knowledge.
- Led sales team to achieve quarterly targets through strategic planning and execution.
- Implemented data-driven strategies to optimize sales processes and customer engagement.
- Collaborated with cross-functional teams to align sales initiatives with organizational goals.
- Analyzed market trends to identify opportunities for business growth and competitive advantage.
Customer Service Lead Trainer
SilverScript PDP
Raleigh, US
07.2016 - 12.2018
- Framework Creation: Established clear performance standards and provided the resources/workshops necessary for staff to stay updated on industry best practices.
- Collaborated with management to develop strategies for enhancing overall customer satisfaction ratings.
- Retention Focus: Championed a company-wide initiative to enhance the customer journey, directly impacting loyalty and repeat business through improved service delivery.
- Mentored new hires, fostering a supportive learning environment to boost confidence and skill levels.
Education
Associate of Science - Business Administration And Management
Roanoke-Chowan Community College
Ahoskie, NC06.2006
Skills
- Team Leadership: Implementing "Coach the Coach" frameworks and performance architecture to drive team excellence
- Business Development: Strategic planning focused on Net Revenue Retention (NRR) and long-term business scaling
- Customer Success: Managing the end-to-end onboarding journey to accelerate Time-to-Value (TTV) and reduce churn
- Negotiations: Resolving high-complexity provider escalations and aligning cross-functional stakeholder expectations
- Salesforce CRM: Expert-level proficiency in data-driven diagnostics, lead management, and account health tracking
- Internal Operations: Streamlining communication and real-time collaboration using Slack and project management tools
- Account Management: Transitioning providers from initial activation to long-term adoption and expansion
- Decision-Making: Leveraging QA scores and cohort-level analytics to solve process breakdowns in fast-paced environments
Timeline
Business Development Manager
160 Driving Academy
06.2023 - Current
Branch Sales Manager
160 Driving Academy
04.2022 - 05.2023
Team Sales Manager
NC Quick Pass
01.2019 - 03.2022
Customer Service Lead Trainer
SilverScript PDP
07.2016 - 12.2018
Associate of Science - Business Administration And Management
Roanoke-Chowan Community College