McChalah Massey
New Bern
Summary
Dynamic Assistant Manager at Zaxby's Restaurant with proven expertise in team leadership and customer service. Enhanced operational efficiency through process improvements, resulting in increased guest satisfaction. Skilled in staff supervision and performance evaluation, fostering a motivated workforce while maintaining strict adherence to food safety standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zaxbys Resturant
New Bern, NC
09.2023 - Current
- Assisted in daily operations, ensuring adherence to food safety and quality standards.
- Coordinated staff schedules to optimize workflow and enhance team efficiency.
- Trained new employees on operational procedures and customer service best practices.
- Monitored inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented process improvements that streamlined service delivery during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Collaborated with management on promotional events to increase sales and brand visibility.
- Conducted regular performance evaluations, providing feedback to support employee development initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assembly Line Worker
Bosch
New Bern, NC
08.2022 - 01.2023
- Operated assembly line machinery, ensuring quality standards were met throughout production.
- Conducted inspections of finished products, identifying defects and ensuring adherence to specifications.
- Collaborated with team members to optimize workflow and minimize downtime during production cycles.
- Maintained equipment and tools, performing routine maintenance to enhance operational efficiency.
- Assisted in training new employees on safety protocols and assembly processes to promote a safe work environment.
Customer Service Representative
Speedway
New Bern, NC
04.2016 - 09.2018
- Assisted customers with inquiries and product selections to enhance satisfaction and loyalty.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
Janitor
ServiceMaster
Greenville, NC
04.2016 - 09.2016
- Maintained cleanliness and sanitation in various facilities, ensuring compliance with safety standards.
- Operated cleaning equipment such as floor scrubbers and vacuums efficiently to enhance productivity.
- Performed routine inspections of building premises, identifying areas for improvement in cleanliness.
- Assisted in training new staff on proper cleaning techniques and safety protocols to ensure consistency.
Assistant
Twin Rivers Opportunities
New Bern, NC
02.2016 - 2016
- Supported team in daily operations by managing schedules and coordinating activities.
- Assisted in the preparation of reports and presentations for stakeholder meetings.
- Conducted research to identify best practices for program development and implementation.
- Developed training materials to enhance staff understanding of organizational policies and procedures.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff supervision
- Goal setting
- Staff management
- Retail operations
- Team building
- Employee scheduling
- Recruiting and interviewing
- Sales growth
- Sales reporting
- Performance reviewing
- Cost reduction
- Cost control
- Budgeting and finance
- Business administration
- Schedule oversight
- Succession planning
- Multitasking and organization
- Verbal and written communication
- Workplace safety compliance
Accomplishments
Became one of the top assistant managers at Zaxbys within 2 years.
Certification
ServSafe
Timeline
Assistant Manager
Zaxbys Resturant
09.2023 - Current
Assembly Line Worker
Bosch
08.2022 - 01.2023
Customer Service Representative
Speedway
04.2016 - 09.2018
Janitor
ServiceMaster
04.2016 - 09.2016
Assistant
Twin Rivers Opportunities
02.2016 - 2016