Mayra Romero
Winston-Salem
Summary
Results-driven Member Service Advocate with experience in customer service and problem resolution. Demonstrated strengths include effective communication, relationship-building skills, and commitment to high-quality member support. In previous roles, made significant impact improving member satisfaction and cultivating loyal client relationships through active listening and solution-oriented approach.
Overview
2011
2011
years of post-secondary education
Work History
Member services advocate
Results Companies
Winston-Salem
10.2025 - Current
- Assisted customers with inquiries and service requests effectively.
- Provided information on products and services offered by the company.
- Resolved customer issues through active listening and problem-solving techniques.
- Documented customer interactions accurately in the database system.
- Educated customers about available resources and self-service options.
- Maintained a positive attitude while handling difficult customer situations.
- Followed company policies to manage customer accounts securely.
Education
East Montgomery High School
Biscoe, NCSkills
- Customer service
- Problem resolution
- Data entry
- Account management
- Active listening
- Effective communication
- Positive attitude
- Team collaboration
- Customer support
Languages
English
Native/ Bilingual
Timeline
Member services advocate
Results Companies
10.2025 - Current
East Montgomery High School