Mayra Miranda
Raleigh
Summary
Dedicated Detention Officer with expertise in conflict resolution, safety enforcement, and incident documentation. Proven ability to maintain order and ensure safety in correctional environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Detention Officer
Wake County Detention Center
Raleigh
10.2024 - Current
- Monitored inmate behavior, contributing to safety and security in detention facilities.
- Enforced facility rules and regulations, fostering a structured and orderly environment.
- Conducted regular inspections of cells and common areas for contraband and safety hazards.
- Managed inmate intake processes, including identification verification and property inventory.
- Assisted in conflict resolution to foster a peaceful environment among inmates.
- Maintained accurate records of incidents and daily activities, ensuring accountability and operational integrity.
- Intervened with inmates showing signs of distress or ill health to ensure safety.
- Provided support to medical staff during emergencies involving inmates.
Correctional Officer
NC Adult corrections
Maury
11.2017 - 08.2023
- Enforced safety protocols to enhance security and prevent incidents within correctional facilities.
- Monitored inmate behavior to maintain safety and order during shifts.
- Responded to emergency situations with appropriate intervention techniques.
- Conducted regular inspections of facilities and inmate living areas.
- Collaborated with law enforcement and medical staff to ensure effective responses during incidents.
- Documented incidents and prepared reports for supervisory review.
- Assisted in training new correctional staff on policies and procedures.
- Operated Control Centers to include entry and exit of the facility
Medical Office Administration
PORT Health
Greenville
05.2013 - 11.2017
- Performed administration and office management duties and composed and edited recruitment correspondence and memos.
- Handled incoming calls and emails from customers, employees, and other county offices.
- Developed policies and procedures related to office administration functions.
- Reviewed medical records for accuracy and completeness prior to filing.
- Compiled monthly financial statements detailing expenditure incurred by the Graduate Office department.
- Provided support to other departments within the organization as needed including admitting, medical records, billing office.
- Greeted visitors upon arrival at the office and directed them to the appropriate area or person.
- Utilized various software programs such as Microsoft Office Suite for data entry purposes.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Education
Associate of Science - Medical Office Administration
Pitt Community College
Winterville, NC05-2013
Skills
- Inmate monitoring
- Facility security
- Emergency response
- Incident reporting
- Crisis intervention
- First aid response
- Transport procedures
- Custody transport
- Gate control
- Headcounts
- Safety inspections
- Security equipment management
- Attention to detail
- Decision making
- Conflict resolution
- Record keeping
Certification
- CPR
- Crisis Intervention
Timeline
Detention Officer
Wake County Detention Center
10.2024 - Current
Correctional Officer
NC Adult corrections
11.2017 - 08.2023
Medical Office Administration
PORT Health
05.2013 - 11.2017
Associate of Science - Medical Office Administration
Pitt Community College