Maya M Duarte Cherry
Elon
Summary
Managerial, professional experience with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs. I have the ability to multi-task, handle client conflict and resolution, as well as ensure client satisfaction. I strive to achieve strong, professional, enjoyable relationships within my work environment to allow for team-oriented success.
Overview
7
7
years of professional experience
Work History
Manager
Subzero
08.2020 - 09.2022
- In charge of hiring, training, order forms, scheduling, occasional events
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Server/Waiter
Gypsy Cafe
06.2019 - 05.2023
- Managed cash and credit card transactions accurately, reconciling payments at the end of each shift
- Collaborated with kitchen staff and management to ensure order accuracy to maintain a seamless flow of service
- Trained as a bartender and learned to serve food and alcoholic beverages to 200-300 patrons a night
- Formally trained new hires on computer systems, menu items, company standards, and customer service expectations
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Call Center Scheduler and Representative
LCA
06.2020 - 05.2024
- Proactively identified potential scheduling conflicts, resolving issues before they impacted service delivery or customer satisfaction levels.
- Developed contingency plans for unexpected staff shortages, ensuring seamless continuation of call center operations.
- Developed comprehensive training materials to support new schedulers in their role effectively, leading to quicker onboarding times.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Server/Waitress
LaVista
12.2021 - 08.2024
- I gained fine-dining experience at this restaurant and was trained in bottle service, as well as gained knowledge of high end wine and liquor
- I received many positive TripAdvisor reviews that included remarks about my service
- I built a strong relationship with management and am frequently asked to work on occasion
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Babysitter/Nanny
Self-employeed
01.2018 - 11.2024
- I have 6 years of paid babysitting experience
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- I love the energy and creativity of kids
- I'm patient and just as creative to keep them entertained at all times
- I have experience babysitting up to three kids at a time, and experience with newborns, infants, toddlers, and preteens
- I am cpr and first aid certified and will do any background checks you need!
Education
Bachelor of Science - Political Science And Philosophy
Elon University
Elon, NC05-2026
High school diploma -
Plymouth Regional High School
Plymouth, NH06.2022
Skills
- Problem-solving
- Strong work ethic
- Reliability
- Following directions
- Critical thinking
- Dependability
- Flexible scheduling
- Conflict resolution
- Adaptability and resilience
Timeline
Server/Waitress
LaVista
12.2021 - 08.2024
Manager
Subzero
08.2020 - 09.2022
Call Center Scheduler and Representative
LCA
06.2020 - 05.2024
Server/Waiter
Gypsy Cafe
06.2019 - 05.2023
Babysitter/Nanny
Self-employeed
01.2018 - 11.2024
Bachelor of Science - Political Science And Philosophy
Elon University
High school diploma -
Plymouth Regional High School
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