Mayah Rattler
Raleigh
Summary
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Phlebotomist
UNC Health Care
Chapel Hill, North Carolina
08.2024 - Current
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Located veins suitable for puncture to draw blood using sterilized needles.
Medical Assistant
Metro Internal Medicine
Raleigh , NC
01.2024 - 07.2024
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Incorporated outside records into charts and EHR.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared treatment rooms for patient examinations.
- Collected samples from patients for laboratory testing purposes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
Phlebotomist
LabCorp
Raleigh, NC
01.2023 - 07.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
Customer Service Cashier
Ulta
Raleigh, NC
06.2023 - 11.2023
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Phlebotomist
Vitalant
Baton Rouge, LA
12.2021 - 08.2022
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
VOLUNTEER
UNC Health Care
Chapel Hill, NC
02.2016 - 05.2020
- Managed inventory of medical supplies for volunteer projects, ensuring resources were readily available for use.
- Collaborated with healthcare professionals to assess community health needs and tailor volunteer initiatives accordingly.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
Customer Service Cashier
Michaels
Cary, NC
08.2018 - 03.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
Associate of Arts - Philosophy
Durham Technical Community College
Durham, NC04.2026
Bachelor of Arts - Philosophy
North Carolina Central University
Durham, NC05.2028
High School Diploma -
Cary High School
Cary, NC06.2019
Skills
- Donor Screening
- Infection Control
- Venipuncture
- Blood Collection
- Paperwork Processing
- Patient Care
- Sanitation and Sterilization
- Communication Abilities
- Product Knowledge
- Scheduling
- Consultative Sales
- Data Entry
- Appointment Scheduling
- Data Collection
- Conflict Resolution
- Product Sales
- Complaint Handling
- Product Promotion
- Documentation
- Staff Training
- Customer Service
- Specimen handling
- Venipuncture expertise
- Paperwork processing
- Medical terminology
- Order of draw
- Health education
- Health and safety
- Patient care
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Blood collection techniques
- Specimen labeling procedures
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Infection control
- Pediatric phlebotomy
- Recording data
- Syringe method
- Geriatric phlebotomy
- Skin puncture
- Medical records management
- Hemoglobin testing
- Medical office administration
- Medical records maintenance
- Staff management
- Patient assessment
- Communication
- Venipuncture and capillary puncture
- Laboratory procedures understanding
- Time management
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Certified in CPR/AED
- Appointment scheduling
Education and Training
true
Accomplishments
I was recognized by UNC Health in 2019 for my volunteer service. I am currently a philosophy student entering my junior year, actively preparing for the LSAT and planning to apply to law school within the next year.
Timeline
Phlebotomist
UNC Health Care
08.2024 - Current
Medical Assistant
Metro Internal Medicine
01.2024 - 07.2024
Customer Service Cashier
Ulta
06.2023 - 11.2023
Phlebotomist
LabCorp
01.2023 - 07.2024
Phlebotomist
Vitalant
12.2021 - 08.2022
Customer Service Cashier
Michaels
08.2018 - 03.2020
VOLUNTEER
UNC Health Care
02.2016 - 05.2020
High School Diploma -
Cary High School
Associate of Arts - Philosophy
Durham Technical Community College
Bachelor of Arts - Philosophy
North Carolina Central University