Maya Anderson
Winston-Salem
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
11
11
years of professional experience
Work History
Phlebotomist
Atrium Health Wake Forest Baptist
10.2025 - Current
- Collected blood samples using venipuncture and capillary techniques to ensure accurate diagnostics.
- Processed and labeled specimens following strict protocols to maintain sample integrity.
- Assisted in training new phlebotomists on best practices and safety standards.
- Maintained patient records and documentation in compliance with healthcare regulations.
- Implemented safety measures to minimize risks associated with blood collection procedures.
Bartender/ Bar Manager/ Corporate Trainer/FOH Manager
Texas Roadhouse, High Point
High Point
11.2021 - 10.2024
- Monitor, evaluate, or record training activities or program effectiveness.
- Offer specific training programs to help workers maintain or improve job skills.
- Develop alternative training methods if expected improvements are not seen.
- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
- Design, plan, organize and direct orientation and training for employees or customers of industrial or commercial establishment.
- Key Hourly Manager, Oct 2019 - Present
- Trained employees on additional job positions to maintain coverage of roles at all times
- Recruited and hired qualified candidates to fill open positions
- Assisted with completing end-of-day counts and securing funds to prevent loss or theft
- Properly verified customer identification for alcohol or tobacco purchases
- Exhibited thorough j/knowledge of foods, beverages, supervisory duties, service techniques and guest interactions
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
- Mentored front of house personnel on company policies customer service techniques and professional communication.
Front of House Manager/ Bar Manager
Ghost Bar Kitchen & Cocktails
Greensboro, NC
03.2022 - 02.2024
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Sales and Service Leader
Sephora
09.2022 - 03.2022
- Trained in Sephora’s tools to measure KPIs and propose action plans to elevate client experience. I was responsible to understand store goals and opportunities and support the team to meet these goals.
- Support brand partners and manage the planning and execution of events, services and classes. Effectively execute and implement all company initiatives in a timely manner
- Drove results by monitoring and analyzing data, coaching the team, and making good and timely decisions to take the organization forward.
- Assisted the Management team in executing operational initiatives and ensuring profitability and efficiency in your store
Bartender
Skynn
Greensboro, NC
01.2018 - 11.2019
- Maintained cleanliness and organization of the bar area in compliance with health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Kickback Jack's, High Point, NC
High Point, NC
10.2015 - 08.2019
- Checked identification of customers to verify age requirements needed to purchase alcohol
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales
- Collected food, wine and appetizer orders from patrons and promoted upsell items
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balance cash receipts.
- Plan, organize, and control the operations of a cocktail lounge or bar.
- Order or requisition liquors and supplies.
Education
High School Diploma -
Lucy Ragsdale High School
Jamestown, NC06.2013
Skills
- Problem Resolution
- Marketing
- Customer relationship management
- Customer Service
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Customer service expertise
Timeline
Phlebotomist
Atrium Health Wake Forest Baptist
10.2025 - Current
Sales and Service Leader
Sephora
09.2022 - 03.2022
Front of House Manager/ Bar Manager
Ghost Bar Kitchen & Cocktails
03.2022 - 02.2024
Bartender/ Bar Manager/ Corporate Trainer/FOH Manager
Texas Roadhouse, High Point
11.2021 - 10.2024
Bartender
Skynn
01.2018 - 11.2019
Bartender
Kickback Jack's, High Point, NC
10.2015 - 08.2019
High School Diploma -
Lucy Ragsdale High School