Summary
Work History
Education
Skills
Timeline
Generic

Max Taylor

Concord

Summary

Results-oriented leadership with extensive experience in supervision, customer service, and operational management. Proven track record of enhancing guest satisfaction and driving revenue through strategic implementation.

Work History

Assistant General Manager

Woodspring Suites
Gastonia
  • Supervised daily operations to ensure high guest satisfaction and service quality.
  • Resolved guest complaints by providing timely solutions and support.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Prepared weekly schedules for staff members based on their availability.

Floating General Manager

InTown Suites
Charlotte
  • Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure smooth operation.
  • Monitored financial performance, identifying opportunities for cost savings and enhancing revenue generation strategies.
  • Developed service and sales strategies to improve retention and revenue.
  • Collaborated with departments to identify improvements in business practices and develop actionable plans for implementation.

Customer Service Representative

Extended Stay America
Charlotte
  • Managed reservation systems, ensuring accuracy of booking information for seamless guest experiences.
  • Assisted guests with check-in and check-out procedures efficiently.
  • Provided guests with detailed information on local attractions and hotel amenities, enhancing their stay.
  • Handled cash and credit transactions accurately during guest interactions.
  • Performed administrative tasks, including filing paperwork, updating databases, and generating reports to support operational efficiency.

Education

High School Diploma -

Northwestern Sr. High School
Baltimore, MD
06-1983

Some College (No Degree) -

RETS Technical Training
Baltimore, MD

Skills

  • Revenue generation
  • Budget management
  • Inventory control
  • Staff training
  • Team building
  • Customer service

Timeline

Assistant General Manager

Woodspring Suites

Floating General Manager

InTown Suites

Customer Service Representative

Extended Stay America

High School Diploma -

Northwestern Sr. High School

Some College (No Degree) -

RETS Technical Training

Similar Profiles

  • ORLANDO WALKERORLANDO WALKER

    Assistant General Manager at Courtyard by MarriottAssistant General Manager at Courtyard by Marriott

  • Karteq Rai AroraKarteq Rai Arora

    Assistant General Manager at Kawatra tents and caterersAssistant General Manager at Kawatra tents and caterers

  • Shane ChavisShane Chavis

    Assistant General Manager at Dilworth Car WashAssistant General Manager at Dilworth Car Wash

  • Scott McKayScott McKay

    Assistant General Manager at Element By WestinAssistant General Manager at Element By Westin

  • Milan ShethMilan Sheth

    Assistant General Manager at The Co-Operative Bank Of Rajkot Ltd.Assistant General Manager at The Co-Operative Bank Of Rajkot Ltd.

CREATE PROFILE
Max Taylor