Mavis McLaughlin
Raleigh
Summary
. Dedicated healthcare and administrative professional with 25 years of experience supporting Service Members, Veterans and families within military healthcare system and VA. Experienced in medical scheduling, customer service, administrative operations and patient advocacy. Recognized for communication, problem-solving and ability to manage high-volume workloads while delivering compassionate care.
Overview
22
22
years of professional experience
Work History
Advance Medical Support Assistant
Department of Veterans Affairs
Fayetteville
06.2025 - Current
- Provide administrative and clerical support within a healthcare environment serving veterans and clinical staff.
- Adjust the flow and sequence of work to meet the team and veterans needs.
- Communicate effectively with veterans, providers and leadership through in-person, phone, electronic and written.
- Prepare reports, maintain veterans information and assist in resolving veterans concerns while supporting clinic operations
Medical Support Assistant
Department of Defense
Fayetteville
09.2020 - 06.2025
- Served as liaison for the Ophthalmology/Refractive Eye Clinic ensuring patients received timely and quality care.
- Coordinated appointments, referrals and follow-up care for patients and caregivers.
- Prepared reports, maintained patient information and assisted in resolving patient concerns while supporting clinic operations.
- Supported leadership with administrative and operational functions while advocating for patient needs.
Medical Support Assistant
Department Of Defence
Fayetteville
07.2012 - 09.2020
- Coordinated appointments, referrals and follow-up care for patients.
- Communicated effectively with patients, providers and leadership through phone, electronic, written and in-person interactions.
- Supported leadership with administrative and operational functions while advocating for patients needs.
Medical Support Assistant
Department of Defense
Fayetteville
01.2004 - 07.2012
- Coordinated appointments, referrals and follow-up care for patients.
- Supported leadership with administrative and operational functions while advocating for patient needs.
- Communicated effectively with patients, providers and leadership through phone, electronic,written and in-person interactions.
Education
Certified Nursing Assistant I & II
Fayetteville Technical Community College
Fayetteville, NCMedical Billing and
Fayetteville Technical Community College
Fayetteville, NCSkills
- Medical Scheduling
- Care Coordination
- Customer Service
- Patient Advocacy
Timeline
Advance Medical Support Assistant
Department of Veterans Affairs
06.2025 - Current
Medical Support Assistant
Department of Defense
09.2020 - 06.2025
Medical Support Assistant
Department Of Defence
07.2012 - 09.2020
Medical Support Assistant
Department of Defense
01.2004 - 07.2012
Certified Nursing Assistant I & II
Fayetteville Technical Community College
Medical Billing and
Fayetteville Technical Community College