Mauricio Martinez
Lincolnton
Summary
Operations and Process Support Specialist with experience reviewing high-volume documentation, verifying operational data, and maintaining accurate records in fast-paced environments. Proven ability to coordinate across teams, investigate discrepancies, and support process improvements that enhance operational efficiency and compliance. Skilled in analyzing workflows, updating information across operational systems, and maintaining data accuracy to support business operations. Bilingual and highly adaptable, with a strong ability to learn new systems and processes quickly. Currently pursuing a Bachelor's degree in Health Systems Management with a strong foundation in systems management, data analysis, and organizational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Support Specialist
Averitt Express
Charlotte
08.2024 - Current
- Review and validate high-volume operational documentation to ensure accuracy and compliance with company procedures
- Maintain and update shipment and transaction data across internal systems to support operational tracking and reporting
- Investigate discrepancies in documentation, shipment records, and operational data to ensure data integrity
- Coordinate with dispatch teams, warehouse operations, and customer service departments to resolve operational issues
- Maintain organized records of operational transactions and documentation to support reporting and audit readiness
- Generate operational reports and update system data using internal software and Microsoft Excel
- Ensure adherence to company policies, operational standards, and regulatory requirements in daily processes
Forklift Operator
Averitt Express
Charlotte
09.2023 - 08.2024
- Supported warehouse operations by organizing freight shipments and maintaining accurate shipment documentation
- Assisted with inventory verification and shipment tracking to ensure operational accuracy
- Collaborated with operations teams to maintain efficient workflow and timely freight movement
- Ensured compliance with company safety procedures and operational standards
Logistics Assistant
Robert Bosch Tool
Lincolnton
06.2020 - 01.2023
- Managed high-volume order and shipment documentation, ensuring data accuracy across internal ERP systems (SAP)
- Reviewed order records, shipment details, and delivery timelines to verify consistency across operational systems
- Communicated with vendors, carriers, and internal teams to resolve discrepancies and maintain service standards
- Updated ERP system records and customer account information to ensure accurate operational data
- Generated logistics and operational reports to support internal planning and issue resolution
- Served as liaison between warehouse operations, vendors, and customer service teams to coordinate shipment activities
- Provided bilingual customer support for order inquiries, delivery updates, and issue resolution
Machine Operator
Torches Design Studio
Denver
- Operated and calibrated production machinery while maintaining adherence to quality standards
- Conducted quality control checks to ensure product consistency and operational efficiency
- Assisted in production workflow improvements and preventative maintenance procedures
Education
Bachelor of Science (B.S.) - Health Systems Management
University of North Carolina at Charlotte
Charlotte, NCAssociate of Arts - Business Administration
Catawba Valley Community College
High School Diploma -
North Lincoln High School
Skills
- Operational Documentation Review
- Data Verification & Record Management
- Microsoft Office Suite (Excel, Word, PowerPoint)
- ERP Systems (SAP)
- Process Coordination & Workflow Support
- Shipment & Transaction Data Validation
- Cross-Functional Team Collaboration
- Problem Solving & Analytical Thinking
- Customer Service & Issue Resolution
- Time Management & Meeting Deadlines
- Compliance Awareness & Process Accuracy
Certification
Microsoft Office Specialist, 05/01/18
Languages
- English
- Spanish, Fluent
- English, Fluent
Timeline
Operations Support Specialist
Averitt Express
08.2024 - Current
Forklift Operator
Averitt Express
09.2023 - 08.2024
Logistics Assistant
Robert Bosch Tool
06.2020 - 01.2023
Machine Operator
Torches Design Studio
Bachelor of Science (B.S.) - Health Systems Management
University of North Carolina at Charlotte
Associate of Arts - Business Administration
Catawba Valley Community College
High School Diploma -
North Lincoln High School