MAURICE A. MINGA
Apex
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Network Engineer/Senior Specialist
HCL Tech
11.2023 - Current
- Team Leader in a network operation center supporting financial customers
- Manage, track, and coordinate problem resolution and escalation processes.
- Troubleshoot complex multi-vendor network service provider issues.
- Provide network support services for devices such as Routers, Switches and other hardware.
- Provide Major Incident Management support
Senior Network Engineer
Verizon Business
03.2013 - 11.2023
- Team Leader in a network operation center supporting financial customers
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as Routers, Switches and other hardware.
- Provided Major Incident Management support
Network Engineer/Associate Engineer
Verizon Business
07.2009 - 03.2013
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as Routers, Switches and other hardware.
Senior Telecom Tech (NET ENG III)
Verizon Business
06.2007 - 07.2009
- Provide recovery support in data repair center through interaction with Local carriers, customers, network management centers, Verizon Business operations and customer service to isolate and repair circuit troubles.
- Maintain higher volume of chronic service inquiries
- Manage advanced network troubles while preserving accuracy
- Proactively track service inquiries to resolution
- Serve as mentor to my peers
Telecom Tech III (NET ENG II)
Verizon Business
01.2006 - 06.2007
- Provide recovery support in data repair center through interaction with Local carriers, customers, network management centers, Verizon Business operations and customer service to isolate and repair circuit troubles.
- Maintain higher volume of service inquiries
- Manage advanced network troubles while preserving accuracy
- Proactively track service inquiries to resolution
Network Engineer II
MCI WorldCom
11.2004 - 01.2006
- Provided recovery support in data repair center through interaction with Local carriers, customers, network management centers, MCI operations and customer service to isolate and repair circuit troubles.
- Maintained higher volume of service inquiries
- Managed advanced network troubles while preserving accuracy
- Proactively tracked service inquiries to resolution
Network Engineer I
MCI WorldCom
06.2001 - 11.2004
- Provided recovery support in data repair center through interaction with, local carriers, customers, network management centers, MCI operations and customer service to isolate and repair circuit troubles.
- Isolated faults on analog and digital data services (2.4kbs - 44mbs)
- Managed and resolved circuit trouble promptly and accurately
- Maintained active collaboration with customers through maintenance period
Technical Support Technician
MCI
08.1998 - 06.2001
- Provided frontline support for sizable government and business accounts.
- Expeditiously opened and tracked CSM tickets
- Performed diagnostics on FRLY and CFRS
- Assisted in trouble shooting various voice issues
Education
Master of Science - Information Technology
North Carolina Agricultural And Technology State University (NCA&TSU)
Greensboro, NC05-2011
Skills
- Circuit management
- Technical support
- Network device monitoring
- Network operations
- Verbal and written communication
- Strong troubleshooting skills
- Network troubleshooting
Certification
Network +
ITILv3
Timeline
Network Engineer/Senior Specialist
HCL Tech
11.2023 - Current
Senior Network Engineer
Verizon Business
03.2013 - 11.2023
Network Engineer/Associate Engineer
Verizon Business
07.2009 - 03.2013
Senior Telecom Tech (NET ENG III)
Verizon Business
06.2007 - 07.2009
Telecom Tech III (NET ENG II)
Verizon Business
01.2006 - 06.2007
Network Engineer II
MCI WorldCom
11.2004 - 01.2006
Network Engineer I
MCI WorldCom
06.2001 - 11.2004
Technical Support Technician
MCI
08.1998 - 06.2001
Master of Science - Information Technology
North Carolina Agricultural And Technology State University (NCA&TSU)
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