Matthew Styers
Greensoro
Summary
Customer-focused technology professional with over 8 years of experience supporting clients in dynamic IT environments. Proven record of building strong relationships, managing customer accounts, and delivering tailored solutions that align technology with business goals.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Field Engineer
Thrive
Greensboro
08.2024 - Current
- Serve as the primary technical POC for multiple SMB clients through routine onsite visits to ensure reliable system performance and customer satisfaction.
- Build and maintain lasting relationships with existing and new clients by managing sites' IT equipment and creating standard operating procedures to enhance workflow.
- Leverage technical and interpersonal skills to act as a trusted advisor for clients, aligning IT performance with business goals.
IT Support Specialist II
Triad Tech Services
Greensboro
05.2022 - 09.2024
- Managed relationships with multiple business accounts, providing scheduled onsite and remote support, with a focus on uptime and satisfaction.
- Collaborated with clients to identify pain points and develop scalable hardware and cloud solutions, improving workflow efficiency.
- Oversaw server, network, and security device administration, including Microsoft 365 and Azure environments.
- Create documentation to improve internal response to new and existing issues.
Firewall Engineer
ADT Cybersecurity
Greensboro
11.2018 - 05.2022
- Designed, configured, and deployed firewall solutions, enhancing client network security and uptime.
- Consulted with customers before and after installation to ensure effective adoption and understanding of deployed systems.
- Authored technical documentation and training materials, reducing escalations, and improving customer self-sufficiency.
Education
Associate of Arts - Fine Arts
Guilford Technical Community College
Jamestown, North Carolina, NCUniversity of North Carolina At Wilmington
Wilmington, North Carolina, NCSkills
- Customer Relations Management
- Technical Consultation
- Process Improvement
- Onboarding & Training
- Technical support
- Onsite consultation
- Workflow enhancement
- Client advisory
- Network security
- Microsoft 365 administration
- IT documentation
Certification
Comptia Network+
Timeline
Field Engineer
Thrive
08.2024 - Current
IT Support Specialist II
Triad Tech Services
05.2022 - 09.2024
Firewall Engineer
ADT Cybersecurity
11.2018 - 05.2022
Associate of Arts - Fine Arts
Guilford Technical Community College
University of North Carolina At Wilmington