Mattie Tubbs

Coordinate with care teams and providers to establish tentative discharge plan and contingency plans.

Facilitate team conferences weekly and coordinate all treatment plan modifications.

Complete case management addendums and all required documentation.

Maintain knowledge of regulations/standards, company policies/procedures, and department operations.

Review/analyze case management reports, including Key Care Indicators, and plan appropriate actions.

Understand commercial contract levels, exclusions, payor requirements, and recertification needs.

Perform assessment of goals and complete case management addendum within 48 hours of admission.

Educate patient/family on rehabilitation and Case Manager role; establish communication plan.

Schedule and facilitate family conferences as needed.

Assisted with finding resources such as rent and utility assistance fresh food programs as well as transportation services

• Maintaining an excellent rapport and acting as the client representative in a corporation to ensure that their demands are met with a focus on improving customer experience.
• Resolving complaints and keeping track of all processes that pertain to the client's desires as well as documenting all call information according to standard operating procedures.
• Managed large amounts of inbound calls in a timely manner. Being an advocate for telehealth professionals by helping to straighten out any discrepancies pertaining to payroll/accounting.
• Collaborating with various internal departments to ensure that they fulfill all customers' requests and ensuring payroll is processed in a timely manner.
• Helped facilitate weekly meetings that included department leads, account managers and on-sites representatives.
• Responsible for 30+ Worksites/Hospitals, 10+ onsite staff members and 150-500+ THPs (Temporary Healthcare Professionals). Building contracts, updating schedules/shifts accordingly, as well as answering questions and assisting with trouble shooting errors within the Favorite Staffing Mobile App.
• Training new hires and tracking attendance, participation, and performance data related to metrics.