Nancy Whitzell
Jacksonville
Summary
Highly experienced nursing professional with exceptional leadership skills, clinical knowledge and sound judgment developed over extensive career. Skillfully staff teams, organize charts, and oversee day-to-day care by leveraging strong decision-making and multitasking abilities. History of building team cohesion and long-term success to maximize quality and cost-effectiveness of care. Consistently meet and exceed care standards by coordinating clinical operations and strengthening team performance. Solid nursing background in settings. Passionate about continuous improvement and delivering optimal care to every patient. Energetic Director of Nursing offering a wealth of experience in leading teams towards achievement of care goals. Transformative leader with expertise in directing all elements of nursing services when delivering best-in-class care to diverse patient populations. Offering extensive background to growing organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Nursing Supervisor
Onslow Memorial Hospital
Jacksonville
09.2023 - Current
- Managed daily nursing operations and staff coordination
- Supervised patient care activities and ensured compliance
- Trained new nursing staff on hospital procedures
- Coordinated with healthcare teams for patient treatment plans
- Facilitated communication between departments for smooth operations
- Implemented safety protocols in nursing practices
- Conducted regular performance evaluations for nursing staff
- Assisted in developing nursing schedules to ensure coverage
- Facilitated communication between physicians, nurses, and other healthcare providers regarding patient care issues.
- Coordinated scheduling of staff to meet departmental needs.
- Resolved conflicts among medical staff in a professional manner.
- Investigated complaints from patients regarding their care experience.
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Collaborated with multidisciplinary teams to coordinate services for high-risk patients.
- Answered questions and addressed concerns from employees promptly through email, phone and in person.
- Reviewed incident reports involving nursing staff members or patients to determine appropriate corrective action.
- Oversaw patient immunization, supporting nurses through vaccine-specific training and supervising administration.
- Participated in interdisciplinary team meetings to discuss treatment plans for patients.
- Participated in patient and family planning processes, provided instructions and addressed questions and/ concerns.
- Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Managed cases and oversaw nursing care with strong commitment to offering patients optimal treatments, resources and quality care.
- Implemented evidence-based practice initiatives into daily operations.
- Oversaw implementation of infection control protocols within the unit or facility.
- Investigated and reported accidents, leveraging new knowledge to improve protections for patients and staff.
- Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies, and mass casualty incidences.
- Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Evaluated clinical practices and implemented changes as needed based on feedback from staff members or research data.
- Provided staff education and training on new equipment, techniques, and processes.
- Conducted performance reviews of nursing staff members to identify areas for improvement.
- Ensured that all nursing personnel are familiar with hospital policies and regulations.
- Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.
- Provided patients with direct nursing care during periods of department short-staffing.
- Assisted in the recruitment and selection of qualified nursing personnel.
- Initiated and monitored preventive and rehabilitative nursing procedures to deliver exceptional care to every patient.
- Called upon staff members to discuss patient care and treatment.
- Enforced disease prevention protocols among staff members, patients and visitors.
- Analyzed data collected from surveys related to patient satisfaction scores.
- Fostered improved communication with contractors to promote regulatory compliance.
- Coordinated and led in-services to facilitate nursing leadership development and career growth.
- Advised nursing managers on strategies for improving operational efficiency.
- Maintained accurate records related to staffing, budgeting, patient care, and other administrative duties.
- Researched and recommended care plan programs to support patient needs.
- Monitored patient progress to ensure compliance with established standards of care.
- Maintained accurate records of employee attendance and leave requests according to company policy guidelines.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Explained policies, procedures and services to patients.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Communicated with patients with compassion while keeping medical information private.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Developed medical programs that promoted community health and research.
- Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
IMCU Charge Nurse
Onlsow Memorial Hospital
Jacksonville
06.2007 - Current
- Supervised nursing staff to ensure quality patient care and adherence to protocols.
- Coordinated patient admissions, discharges, and transfers within the facility.
- Managed medication administration and ensured compliance with safety standards.
- Provided education to patients and families on treatment plans and health management.
- Conducted regular assessments of patient conditions and documented changes accurately.
- Collaborated with multidisciplinary teams to develop effective care plans for patients.
- Ensured proper staffing levels by scheduling shifts according to patient needs and workload.
- Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.
- Delegated tasks appropriately among staff members according to their qualifications.
- Conducted daily rounds to assess patient conditions, evaluate progress towards goals, and document changes in status or plan of care as needed.
- Coordinated communication between physicians and other healthcare professionals regarding patient care.
- Coordinated and performed patient admissions, transfers and discharges.
- Directed unit staff and promoted quality care for diverse patients.
- Provided direct patient care, including assessments and treatments, to a variety of patients.
- Built and maintained strong working relationships between nursing department and other disciplines.
- Responded quickly to emergent situations such as cardiac arrest or respiratory distress.
- Assisted with admission and discharge planning for assigned patients.
- Supervised Licensed Practical Nurses and Certified Nursing Assistants.
- Organized and delegated tasks during rapid response and high-pressure code situations.
- Oversaw medication administration, monitored distribution and documented responses.
- Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
- Audited patient charts in real-time, verifying accuracy and completion of information.
- Evaluated patient outcomes against established standards of care.
- Managed staffing levels within the unit while ensuring optimal levels of patient care.
- Implemented safety protocols when administering medications or performing treatments.
- Maintained accurate records of all treatment interventions provided to each patient.
- Participated in quality improvement initiatives to ensure best practice standards were met within the unit setting.
- Ensured compliance with infection control protocols throughout the facility.
- Collaborated with other departments such as pharmacy, laboratory services, physical therapy, to ensure proper delivery of services.
- Performed health education activities with patients to promote understanding of medical condition and self-care skills.
- Reviewed staffing patterns and census of nursing units, meeting staffing needs and budgetary controls.
- Developed and implemented nursing care plans for individual patients based on their needs.
- Provided emotional support for families facing difficult decisions regarding end-of-life care.
- Assessed and assisted patients with diverse range and comorbid chronic diagnoses.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Ensured that all documentation was completed accurately according to established policies and procedures.
- Managed inventory of medical supplies and equipment.
- Supported physicians and consultants with tests and procedures.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
IMCU Floor Nurse
Onslow Memorial Hospital
Jacksonville
06.2006 - Current
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient vital signs and reported changes to the medical team.
- Assisted in developing individualized care plans for patients.
- Collaborated with interdisciplinary teams to coordinate patient care.
- Educated patients and families about health conditions and treatment options.
- Maintained accurate patient records using electronic health record systems.
- Provided emotional support to patients and families during hospital stays.
- Ensured compliance with safety protocols and infection control measures.
- Administered prescribed medications and treatments in accordance with approved nursing techniques.
- Initiated admissions, transitions and discharges by communicating with colleagues as well as patients and family members.
- Supervised CNAs and other staff delivering care in setting by coaching and supporting.
- Interpreted and implemented individual care plans.
- Communicated with nursing personnel to enforce procedures, policies and regulations.
- Demonstrated knowledge of emergency procedures such as code blue response protocol.
- Assisted patients with daily activities such as bathing, dressing, and eating.
- Coordinated discharge planning with social workers and home healthcare personnel to ensure continuity of care after leaving the facility.
- Managed multiple tasks simultaneously while delivering quality patient care.
- Participated in interdisciplinary team meetings to discuss plan of care for individual patients.
- Monitored patient safety by maintaining a safe environment for all staff members, visitors and patients.
- Communicated effectively with physicians regarding changes in patient status or treatment plans.
- Collaborated with multidisciplinary teams to develop individualized plans of care for each assigned patient.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Assessed pain levels using appropriate scales such as visual analog scale or numerical rating scale.
- Provided education on medications, treatments, and health maintenance activities to patients and families.
- Evaluated effectiveness of interventions through chart reviews or direct observation.
- Identified changes in patient condition by observing skin color, pulse rate, breathing rate, blood pressure or other indicators; notifying supervisor as necessary.
- Provided emotional support and reassurance to family members during times of distress.
- Reported any unusual incidents involving patients or staff members immediately to supervisor.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Stocked clinical workstations and procedure rooms with necessary supplies.
Home Health Nurse
Maxim Healthcare
Jacsonville
07.2015 - 01.2017
- Provided patient assessments and monitored vital signs regularly.
- Administered medications and managed treatment plans as directed by physicians.
- Assisted with daily living activities to promote patient independence and comfort.
- Implemented infection control measures to ensure a safe home environment.
- Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
- Educated patients and families about disease management, lifestyle changes, nutrition, and preventive healthcare measures.
- Maintained accurate records of all visits made to patients' homes along with any changes in their conditions or treatments prescribed by physicians.
- Assisted with client personal care needs to foster independence and well-being.
- Coordinated patient discharge planning with physicians, social workers, case managers, therapists, pharmacists and other healthcare professionals involved in the patient's care plan.
- Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
- Answered patient calls, identified issues, and determined how best to provide assistance within parameters established by facility and supervisor.
- Collaborated with local agencies to ensure continuity of care upon discharge from home health services.
- Provided emotional support and counseling to patients facing difficult decisions regarding their health care options.
Office Staff Nurse
Swetang Patel
Jacksonville
10.2013 - 11.2014
- Administered medications and treatments as directed by healthcare providers.
- Monitored patient vital signs and reported changes to the medical team.
- Assisted in developing patient care plans tailored to individual needs.
- Ensured compliance with infection control protocols and safety regulations.
- Provided emotional support to patients and families during difficult times.
- Collaborated with interdisciplinary team members to develop comprehensive care plans for patients.
- Maintained accurate records of patient care, condition, progress, and concerns in electronic health records system.
- Performed nursing assessments, including physical and psychosocial evaluations of patients.
- Provided patient education about disease processes, medications, and lifestyle modifications.
- Maintained inventory of supplies needed for treatments or procedures.
- Responded promptly to patient calls for assistance or medical advice.
- Instructed staff members on proper safety techniques when caring for patients.
- Documented all interventions performed during shift in an accurate manner.
- Reviewed laboratory results and prescribed medications according to physician orders.
- Monitored vital signs and administered medication according to established protocols.
- Collaborated with physicians on developing individualized plan of care for each patient.
Education
Master of Science - Nursing Education
Grand Canyon University
Phoenix, AZ07-2025
Bachelor of Science - Nursing
Gand Canyon University
Phoenix, AZ08-2023
Associate of Science - Nursing
Coastal Carolina Community College
Jacksonville, NC08-2006
Skills
- Care plan development
- Medication administration
- Electronic health records
- Interdisciplinary collaboration
- Quality improvement
- Conflict resolution
- Staff training
- Care planning
- Communication skills
- Staff development
- Patient treatment planning
- Medical records management
- Healthcare technology
- Staff scheduling
- Job performance evaluations
- Clinical leadership
- Policy enforcement
- Medical administration
- Emergency response
- Staff coaching and mentoring
- Multitasking and organization
- Staff supervision
- Task delegation
- Critical thinking
- Strong clinical judgment
- Clinical supervision
- Patient education and advocacy
- Nursing assignments
- Multidisciplinary care coordination
- Crisis intervention
- Records review
- Ward management
- Staff mentoring and coaching
Certification
- BCLS
- PALS
- ACLS
- Stroke certification
- NCI
Custom
- Approved to Mentored Coastal Carolina ADN nursing student
- Mentored New employees on the floor
- Have done 200 hundred hours at the wound care clinical
- Volunteered in Boone during a national diaster
References
References available upon request.
Timeline
Nursing Supervisor
Onslow Memorial Hospital
09.2023 - Current
Home Health Nurse
Maxim Healthcare
07.2015 - 01.2017
Office Staff Nurse
Swetang Patel
10.2013 - 11.2014
IMCU Charge Nurse
Onlsow Memorial Hospital
06.2007 - Current
IMCU Floor Nurse
Onslow Memorial Hospital
06.2006 - Current
Master of Science - Nursing Education
Grand Canyon University
Bachelor of Science - Nursing
Gand Canyon University
Associate of Science - Nursing
Coastal Carolina Community College
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