Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Warren

Fayetteville

Summary

Dynamic delivery driver with a proven track record at TNA Transportation, excelling in route management and customer service. Skilled in GPS navigation and vehicle inspection, I consistently achieved on-time deliveries while fostering strong client relationships. My attention to detail and problem-solving abilities ensure high-quality service and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Fedex Delivery Driver

TNA Transportation
10.2024 - Current
  • Navigated local routes efficiently to ensure timely deliveries.
  • Loaded and unloaded packages, ensuring accurate handling and organization.
  • Conducted routine vehicle inspections to maintain safety standards.
  • Communicated effectively with customers regarding delivery status and concerns.
  • Adapted quickly to changing schedules and route adjustments as needed.
  • Utilized GPS technology to optimize delivery routes and reduce delays.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Carpet Cleaner Technician

Real Clean Carpet Care
08.2023 - 10.2024
  • Operated advanced carpet cleaning equipment to deliver high-quality service.
  • Assessed carpet conditions to determine appropriate cleaning methods and solutions.
  • Executed stain removal techniques, enhancing overall customer satisfaction.
  • Maintained cleanliness and organization of tools and work area for optimal efficiency.
  • Educated clients on carpet maintenance best practices, fostering long-term relationships.
  • Troubleshot equipment issues, minimizing downtime and ensuring consistent service delivery.
  • Operated in equipment safely and took care to watch out for children and pets.
  • Mixed water and chemicals in containers to prepare cleaning solutions.
  • Cleaned home carpets, tile, grout, area rugs, mattresses, and upholstery.
  • Provided exceptional service for each customer to achieve complete satisfaction.
  • Handled customer complaints professionally and effectively, using feedback to improve service offerings and maintain client satisfaction.

Carpet Cleaner

Williams Carpet Care
11.2022 - 04.2023
  • Operated carpet cleaning equipment to effectively remove stains and dirt from various surfaces.
  • Assessed customer needs to recommend appropriate cleaning solutions and techniques.
  • Maintained inventory of cleaning supplies, ensuring availability for scheduled jobs.
  • Executed thorough pre-cleaning inspections to identify areas requiring special attention.
  • Provided exceptional customer service, addressing inquiries and concerns promptly.
  • Implemented best practices for maintaining cleanliness and organization in work areas post-service.
  • Conducted pre-and post-cleaning inspections, identifying areas requiring special attention or additional treatment.
  • Performed specialty treatments on stains.
  • Ensured proper care of clients'' property while working in their homes or businesses.

Product Technician/ Delivery Driver

Aarons Furniture Store
12.2020 - 08.2022
  • Proficient in vehicle operation and navigation
  • Knowledge in product insolation and troubleshooting
  • Ability to work independently and part of a team
  • Deliver products to customers' homes, ensuring timely and safe transportation while adhering to all traffic regulations
  • Set up install equipment and furniture, providing thorough product demonstrations and answering customers questions to enhance satisfaction

Warehouse Employee/High Lift Operator

Becton Dickinson, BD, Global Healthcare
11.2020 - 09.2021
  • Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
  • Managed inventory control, ensuring accurate stock levels and timely restocking of supplies.
  • Collaborated with team members to optimize workflow processes and reduce order fulfillment time.
  • Conducted regular inspections of equipment, identifying maintenance needs to enhance operational safety.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Reduced product damage during transportation by implementing effective packing methods and material handling procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Operated equipment while observing standard safety procedures.

Lift Operator

Express Employment
09.2019 - 11.2019
  • Operated and maintained lift equipment to ensure safe transportation of materials throughout facility.
  • Conducted regular inspections of lift machinery, identifying and addressing maintenance needs proactively.
  • Collaborated with team members to optimize workflow efficiency in material handling processes.
  • Monitored load capacities and adhered to safety regulations during all lifting operations.
  • Performed pre-operation inspections and post-operation shutdown procedures.
  • Maintained lift mazes, ramps and signs.
  • Alerted mountain staff of any serious problems on lift.

CAP 2 Associate

Walmart
03.2019 - 09.2019
  • Managed inventory control processes to ensure accurate stock levels and efficient replenishment.
  • Operated warehouse equipment to optimize workflow and maintain safety standards.
  • Trained new associates on best practices for handling merchandise and adhering to safety protocols.
  • Conducted regular audits of product displays and storage areas to enhance organization and accessibility.
  • Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
  • Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
  • Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
  • Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.

Remodel Team Member

Walmart
01.2019 - 03.2019
  • Collaborated with team to execute residential remodeling projects efficiently and effectively.
  • Operated various tools and equipment, ensuring adherence to safety standards and protocols.
  • Assisted in material selection and procurement, optimizing project timelines and budgets.
  • Maintained clean and organized job sites, enhancing workflow and reducing hazards.
  • Implemented process improvements that increased productivity across multiple projects.
  • Supported team leadership by assisting with training new team members on company policies, procedures, and best practices.
  • Successfully managed simultaneous remodeling tasks without sacrificing quality or professionalism.

Construction Laborer

Land Mechanic's and Design
05.2018 - 06.2018
  • Operated heavy machinery to support various construction tasks and projects.
  • Assisted in site preparation, including excavation and material handling.
  • Collaborated with team members to ensure adherence to safety protocols and standards.
  • Conducted routine maintenance on tools and equipment to enhance performance and longevity.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.

Carpet Cleaning Technician

Stanley Steemer
06.2017 - 01.2018
  • Operated advanced carpet cleaning equipment to ensure high-quality service delivery.
  • Trained new technicians on proper cleaning techniques and safety protocols.
  • Developed and implemented efficient cleaning processes to enhance customer satisfaction.
  • Conducted thorough inspections of carpets for stains, damage, and required treatments.
  • Collaborated with clients to determine appropriate cleaning solutions based on carpet types.
  • Applied rub chemical solutions with hand brushes to carpets and upholstery.
  • Improved customer satisfaction by providing thorough and efficient carpet cleaning services.

Carpet Cleaner

Stanley Steemer
02.2011 - 01.2013
  • Operated advanced carpet cleaning equipment to restore carpets to optimal condition.
  • Assessed customer needs and recommended appropriate cleaning solutions for various carpet types.
  • Trained new team members on safety protocols and effective cleaning techniques.
  • Developed efficient cleaning schedules to maximize productivity and minimize downtime.
  • Inspected completed work for quality assurance, ensuring high standards were consistently met.
  • Implemented environmentally friendly cleaning practices that enhanced customer satisfaction.
  • Resolved customer inquiries and concerns promptly, contributing to repeat business and referrals.
  • Exceeded performance targets consistently by delivering high-quality results that met or surpassed client expectations.
  • Identified appropriate spotting agents to use on persistent stains.
  • Inspected cleaning sites to provide cost estimates to customers.
  • Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
  • Cared for vehicle interiors, seats and flooring.

Education

General Studies

South Johnston Highschool
Four Oaks, NC
06-2010

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Problem-solving
  • Loading and unloading
  • GPS and route planning
  • Route management
  • Heavy lifting
  • Vehicle inspection
  • Commercial driving

Timeline

Fedex Delivery Driver

TNA Transportation
10.2024 - Current

Carpet Cleaner Technician

Real Clean Carpet Care
08.2023 - 10.2024

Carpet Cleaner

Williams Carpet Care
11.2022 - 04.2023

Product Technician/ Delivery Driver

Aarons Furniture Store
12.2020 - 08.2022

Warehouse Employee/High Lift Operator

Becton Dickinson, BD, Global Healthcare
11.2020 - 09.2021

Lift Operator

Express Employment
09.2019 - 11.2019

CAP 2 Associate

Walmart
03.2019 - 09.2019

Remodel Team Member

Walmart
01.2019 - 03.2019

Construction Laborer

Land Mechanic's and Design
05.2018 - 06.2018

Carpet Cleaning Technician

Stanley Steemer
06.2017 - 01.2018

Carpet Cleaner

Stanley Steemer
02.2011 - 01.2013

General Studies

South Johnston Highschool

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