Matthew Thomas
Beaufort
Summary
Experienced General Manager with a proven track record of coordinating and monitoring operations across multiple departments. Skilled at leading teams and solving problems to streamline operations, reduce costs, and enhance organizational efficiency. Committed, hardworking, and dedicated to maintaining the highest quality of services and products. Resourceful and results-oriented, consistently driving success through effective leadership and a strong work ethic.
Overview
15
15
years of professional experience
Work History
General Manager
Country Club Of Hilton Head
06.2022 - Current
- Manage budget development, forecasting, and financial reporting processes to track progress towards organizational objectives.
- Facilitated excellent customer service practices resulting in an increase of positive reviews from satisfied members.
- Collaborated with department heads to coordinate special events and tournaments, ensuring memorable experiences for participants.
- Develop strong relationships with members, fostering a sense of community and loyalty to the club.
- Established a positive work culture that promoted teamwork and communication among staff members.
General Manager
Delta Sky Club
06.2021 - 06.2022
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Multi-Unit General Manager
FVH Hospitality
01.2021 - 06.2021
- Multi Unit General Manger at beachfront luxury resort to include restaurant, lobby bar, pool bar, banquets and room service for a property generating $5 million dollars in F&B revenue.
- Enhanced operational efficiency and productivity by managing budgets, labor, and Cost of Goods.
- Worked directly with marketing team and Department Heads to ensure creative programming for dining outlets.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant General Manager
Auberge Resorts Collections
10.2019 - 11.2020
- Manage multiple outlets for luxury beachfront property, generating over $6 million dollars in annual revenue.
- Analyzed beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Ensured projected labor goals and COGS were being met. Monthly P&L reviews with ownership.
Assistant General Manager
Steak954 / W Hotel Fort Lauderdale Beach
06.2017 - 10.2019
- Managed beverage program and day to day operations for outlet generating $10 million dollars in annual revenue.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Verified accurate records and sufficient supplies by conducting bi-weekly inventories of food, beverages, glassware and other materials.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
General Manager
The One Group / STK
05.2016 - 07.2017
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Set clear expectations and created positive working environment for employees.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Multi-Unit General Manager
Kimpton Hotels and Restaurants
04.2009 - 05.2016
- Oversaw multiple outlets of 4 diamond beachfront hotel that consisted of 4 food and beverage outlets.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Education
Associates - General
Indian River State College
Ft. Pierce, FLSkills
- P&L Management
- Budget Development
- Motivational Leadership
- Inventory Oversight
- Labor Cost Controls
- Project Management
- Capital Improvements
- Revenue Generation
- Operational Excellence
References
Available upon request
Timeline
General Manager
Country Club Of Hilton Head
06.2022 - Current
General Manager
Delta Sky Club
06.2021 - 06.2022
Multi-Unit General Manager
FVH Hospitality
01.2021 - 06.2021
Assistant General Manager
Auberge Resorts Collections
10.2019 - 11.2020
Assistant General Manager
Steak954 / W Hotel Fort Lauderdale Beach
06.2017 - 10.2019
General Manager
The One Group / STK
05.2016 - 07.2017
Multi-Unit General Manager
Kimpton Hotels and Restaurants
04.2009 - 05.2016
Associates - General
Indian River State College
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