Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Pagan

CHARLOTTE

Summary

Results-oriented Service Center Manager with dedication to providing excellent customer service and detailed supervision of employees. Adept at cutting costs without sacrificing quality and comprehensive management.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Service Center Manager

Quality Automotive Services
Columbia
02.2025 - Current

Ran day to day operations which included training, staffing, and coaching all new and existing employees.Ensure all daily, monthly goals were met including: speed of service car count labor control sales and revenue goals were met as well as inventory controls were in place.

General Manager

Loves Travel Stop
Columbia
12.2021 - 12.2025
  • Oversaw daily operations to ensure efficient service and customer satisfaction.
  • Managed staff recruitment, training, and performance evaluations for team development.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Responsible for 3 service centers which includes truck care, travel center, and restaurant

District Manager

Circle k
CHARLOTTE
01.2017 - 12.2021
  • Led district operations to ensure compliance with company policies and procedures.
  • Trained and developed store managers to enhance team performance and efficiency.
  • Analyzed sales data to identify trends and implement strategic initiatives.

Education

Associate of Arts -

Central Piedmont Community College
Charlotte, NC
01.2010 - 01.2012

Skills

  • Attention to detail
  • Staff recruitment
  • Problem solving
  • Effective communication
  • Profit maximization
  • Process optimization
  • Training development
  • Customer relationship management

Timeline

Service Center Manager

Quality Automotive Services
02.2025 - Current

General Manager

Loves Travel Stop
12.2021 - 12.2025

District Manager

Circle k
01.2017 - 12.2021

Associate of Arts -

Central Piedmont Community College
01.2010 - 01.2012
Matthew Pagan