Matthew Murphy
Lewisville
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly a competitive environment. Accomplished General Manager specializing in automotive sales and operations. Demonstrated success in restructuring processes to achieve significant profit growth and inventory expansion. Skilled in developing high-performing teams and implementing strategies that enhance customer retention and satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Flow Automotive Companies
Winston-Salem
02.2022 - 04.2026
- Transformed Chevrolet into tier 1 store in two years and ensured retail sales effectiveness for all four brands in same timeframe.
- Elevated store net profit from zero to $825K, establishing record highs during tenure.
- Increased fixed operations absorption from 69% to 92% through strategic lane management and optimized work distribution.
- Improved Customer Satisfaction Index (CSI) scores for all stores, raising them from below regional averages to above.
- Increased Chevrolet inventory from 30 to 250 units, and GMC from 25 to 90 units; doubled Buick and Cadillac inventory.
- Expanded pre-owned inventory from 35 to 125 units by forming an exchange operation in the service lane with the acquisition team.
- Reached Pinnacle Superior status for Cadillac every month during my tenure.
- Recruited, hired, trained, and oriented 8 managers and 15 salespeople.
General Sales Manager/General Manager
Hendrick Automotive Group
Greensboro
05.2019 - 11.2022
- Increased profits by 260% in one year through restructuring of internet/showroom process.
- Developed department's first incentive performance plan which motivated staff and resulted in a 118% increase in sales.
- Spearheaded Sales/Service Process, resulting in a 68% increase in revenue.
- Implemented and maintained velocity selling strategy at Terry Labonte Chevrolet, enhancing profitability.
- Created new revenue streams by developing BDC and optimizing Service Lane mining processes.
- Managed team of 56 professionals, fostering collaboration and achieving departmental goals.
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
General Manager
Nemer CJDR of Saratoga
Saratoga Springs
03.2015 - 12.2018
- Developed and directed strategy for launch of new product that became #1 in the marketplace 11 months after launch. Jeep World.
- Spearheaded cross-functional initiative, increasing net profits on parts sales across retail and wholesale channels.
- Created executive analysis reports identifying business issues, potential risks, and profit opportunities for senior leadership.
- Developed and implemented efficient accounting, financial and operational systems.
- Developed tool to track and monitor personal sales opportunities, enhancing visibility of deals in progress and completed contracts.
General Manager
Zappone CJDR
Clifton Park
09.2012 - 02.2015
- Increased profits 60% in one year by restructuring business line.
- Spearheaded Sales/Service Process, resulting in a 42% increase in revenue.
- Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales.
- Created new revenue streams by developing BDC and mining Service Lane opportunities.
- Managed team of 62 professionals.
- Developed tool to track and monitor personal sales opportunities and contracts.
General Sales Manager
Nemer Ford
Queensbury
11.2006 - 08.2012
- Established BDC/Internet department in 2006, growing from one to five team members by 2012, responsible for 45% of showroom sales while maintaining gross.
- By 2012, grew the department to five team members who contributed to 45% of showroom sales while maintaining gross.
- Developed and executed marketing programs and business solutions that increased company exposure, customer traffic, and sales gross.
- Created inventory, sales reporting, distribution, and product upgrade solutions that improved systems and streamlined processes.
- Monitored and maintained all New and Pre-owned inventories with optimum turn ratio.
Variable Operations Consultant
Half-A-Car
Philedelphia
02.1998 - 08.2006
- Developed and launched Cyber car and Internet departments to enhance digital offerings.
- Facilitated product features training sessions for local dealers to improve product knowledge.
- Trained sales teams on lease and conventional sales processes.
Education
Bachelor of Arts - History and Adolescent Education
University of South Florida
Tampa, FL05-1993
Skills
- Sales leadership
- Supply chain management
- B2B marketing approaches
- Digital advertising
- Brand management
- Social media strategy
- Operational evaluations
- Process enhancement
- Talent acquisition
- Team building and leadership
- Performance reviews
- Scheduling and analysis skills
- Microsoft Word capabilities
- Staff development
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
General Manager
Flow Automotive Companies
02.2022 - 04.2026
General Sales Manager/General Manager
Hendrick Automotive Group
05.2019 - 11.2022
General Manager
Nemer CJDR of Saratoga
03.2015 - 12.2018
General Manager
Zappone CJDR
09.2012 - 02.2015
General Sales Manager
Nemer Ford
11.2006 - 08.2012
Variable Operations Consultant
Half-A-Car
02.1998 - 08.2006
Bachelor of Arts - History and Adolescent Education
University of South Florida