Matthew Clark Mehring
Burlington
Summary
Customer-focused professional with a proven track record in delivering exceptional service. Strong interpersonal skills enable effective resolution of concerns and enhancement of customer satisfaction. Committed to driving positive outcomes and helping individuals achieve their goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Lines Insurance Underwriter
Tapco Underwriters
Burlington
03.2025 - Current
- Analyzed client information to determine coverage eligibility and policy terms.
- Evaluated insurance applications for risk assessment and underwriting decisions.
- Collaborated with agents to clarify underwriting guidelines and coverage options.
- Conducted periodic reviews of existing policies in order to determine if adjustments are necessary due to changes in customer circumstances or market conditions.
Wellness Coach/Lifeguard
Alamance County Community YMCA
Burlington
11.2019 - Current
- Ensure that members are safely and effectively using fitness equipment.
- Responsible for enforcing pool regulations and water safety policies.
- Maintained cleanliness, organization, and upheld sanitation standards throughout the facility.
- Educated clients on wellness programs and resources available.
- Inspected all gym equipment on a regular basis to identify any potential problems or damages.
Business Services Coordinator
UNC Hearing and Communication Center
Chapel Hill
03.2024 - 03.2025
- Responsible for obtaining patient insurance authorizations for upcoming procedures.
- Ensured all pre-visit paperwork was completed prior to their visit.
- Scheduled patients, entered in patient charges, and collected payments.
- Purchased clinic supplies.
- Responsible for building and equipment maintenance.
Patient Relations Representative
University of North Carolina at Chapel Hill Oral & Maxillofacial Surgery Clinic
Chapel Hill
01.2023 - 03.2024
- Collected accurate demographic information.
- Greeted patients arriving for appointments in a polite and respectful manner.
- Obtained insurance information and verified coverage.
- Documented and processed incoming referrals.
- Collected payments for visits and procedures.
- Scheduled initial visits and follow up appointments.
Transit Bus Driver
Appalcart
Boone
11.2021 - 08.2022
- Drive vehicles over specified routes according to time schedules, traffic regulations, and passenger safety.
- Inspect vehicles, and check gas, oil, and water levels prior to departure.
- Manage cash receipts and ticket fares, and maintenance logbooks.
Education
Bachelor of Science - Healthcare Management
APPALACHIAN STATE UNIVERSITY
Boone, NC12.2020
Completed coursework towards - Business Management
EAST CAROLINA UNIVERSITY
Greenville, NC12.2016
Skills
- Customer Service
- Interpersonal Communication
- Leadership & Public Speaking
- Wellness Education
- Risk assessment
- Client relations
Certification
• National Academy of Sports Medicine(NASM) Certified Personal Trainer
• American Red Cross CPR/AED
• American Red Cross CPR/AED
Timeline
Personal Lines Insurance Underwriter
Tapco Underwriters
03.2025 - Current
Business Services Coordinator
UNC Hearing and Communication Center
03.2024 - 03.2025
Patient Relations Representative
University of North Carolina at Chapel Hill Oral & Maxillofacial Surgery Clinic
01.2023 - 03.2024
Transit Bus Driver
Appalcart
11.2021 - 08.2022
Wellness Coach/Lifeguard
Alamance County Community YMCA
11.2019 - Current
Bachelor of Science - Healthcare Management
APPALACHIAN STATE UNIVERSITY
Completed coursework towards - Business Management
EAST CAROLINA UNIVERSITY