Matthew Lazare
Huntersville
Summary
Detail-oriented IT Support Technician with hands-on experience supporting Apple and Windows environments, managing mobile devices through Mosyle, enrolling devices, and troubleshooting hardware, software, and network issues. Experienced in technical support, imaging, Microsoft 365, and ticket management in a K–12 environment. Strong problem solver with excellent communication skills and a proven ability to manage multiple priorities while providing exceptional customer service. Currently expanding expertise in networking and cybersecurity through continued education and professional development.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Support Technician I
Rowan Salisbury Schools
Salisbury, NC
05.2026 - Current
- Provided technical support for staff and students, resolving hardware and software issues efficiently
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained staff on software applications, enhancing user proficiency and reducing support requests.
- Participated in ongoing professional development opportunities to stay current with district best practices
- Researched and identified solutions to technical problems.
- Enroll, configure, and manage Apple devices using Mosyle to ensure compliance with organizational policies.
- Assist with setup, maintenance, and troubleshooting of classroom technology and audiovisual equipment.
Quality Assurance Admin
FedEx Ground
Concord, NC
11.2025 - Current
- Transitioned roles to focus on completing IT certifications and pursuing a career in technology.
Operations Manager
FedEx Ground
Concord, NC
04.2023 - 11.2025
- Resolved customer issues promptly and professionally, ensuring high satisfaction levels
- Managed multiple departments daily to enhance operational efficiency
- Developed team members through coaching and performance management
- Optimized workflow with diverse operational strategies
- Led 25-30 employees, conducting daily performance evaluations for high productivity
- Aligned operations with long-term business objectives
- Collaborated with HR, QA, and P&D to ensure safe and efficient package delivery
Quality Assurance Specialist
FedEx Ground
Concord, NC
04.2022 - 04.2023
- Communicated with BC's and AO's to track package statuses
- Processed damage package reports and handled packages attempted for delivery three times
- Processed over goods and customer returns, ensuring service numbers were accurate
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
01-2027
Associates - Information Technology
Western Governors University
08-2025
Associate of Arts - undefined
Rowan Cabarrus Community College
05-2023
Skills
- Customer Satisfaction
- Troubleshooting
- Analytical Skills
- Relationship Building
Certification
- ITIL V4
- Comptia A+
- Comptia Network+ (May 2026)
Timeline
Support Technician I
Rowan Salisbury Schools
05.2026 - Current
Quality Assurance Admin
FedEx Ground
11.2025 - Current
Operations Manager
FedEx Ground
04.2023 - 11.2025
Quality Assurance Specialist
FedEx Ground
04.2022 - 04.2023
Associate of Arts - undefined
Rowan Cabarrus Community College
Associates - Information Technology
Western Governors University
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University