Matthew Jackson

Promoted to Shipper Sales Rep from Carrier Sales Rep

Shipper Sales Representative -

• Point of contact for customers with shipping needs - Receive and process quotes in timely fashion for all different modes of freight. Providing logistics solutions to the customers.
• Manage Team to Coordinate carriers for shipments - Once orders received, Team of CSR's (Carrier Sales Rep) would find carriers for shipments to move from start to finish.
• Check shipments against paperwork for POD/Billing - Once shipment completed, ensuring customer received correct documentation.
• High Level Meetings / Reports - weekly/monthly meetings with customers at a corporate level to speak on the state of the business, plans moving forward, how to better help them succeed.
• Logistics sales - calling on potential business to sell HTL Freight and the services provided.

Carrier Sales Representative -

• Vet carriers for proper use on customer shipments
• Use multiple systems (DAT and others) to find suitable carriers for customers
• Build relationships with used carriers for repeat use
• Provide updates to SSR (shipper sales rep) for communication to customers

• Manage Fleet of 20 Regional flatbed drivers, covering the southeastern United States
• Book flatbed loads with brokers with the goal of increasing revenue for Blue Max Transport
• Be multiple departments for the drivers: HR, Payroll, Billing, Customer Service
• Dispatching loads via ELD (PPLNet)
• Maintaining PM/Services for trucks/trailers
• Safety and Compliance with DOT laws and regulations
• Track and trace loads from point to point
• Customer service - reporting to customers on status of shipments

• Cold calling customers to acquire new business
• Building relationships with acquired customers to manage freight movement via LTL, TL, Heavy Haul loads
• Build Relationships with carriers to help increase profit for the customer and business
• Book and track loads from shipper to receiver

Promoted 3x from Local Driver to Lead Driver, to Customer Logistics Supervisor, to Customer Logistics Manager

Customer Logistics Manager-

• Payroll/Billing - Responsible for payroll of our drivers as well as weekly invoicing to Alro Steel. Accounts invoiced multi-million dollars annually
• Freight Movement - Daily communication with freight brokers for outside shipments. Keeping costs low yet providing the best service to our customer
• Project Leading - Many changing regulations in the trucking industry, Ryder maintained constant evolution within management. Leading projects was a constant task to keep the company proactive rather than reactive.
• Data Entry/Presentation - Entered many data points into Excel in order to help our customer recognize the benefits of using our services, as well as providing them information to help further grow their business. Data was presented to Regional VP on a weekly basis.
• Customer Satisfaction - constant communication with Alro sales team, management, and board members to show value of our service, as well as maintaining mutual trust.
• Sales - Using logistical mindset to sell ideas on how to further expand, and costs of expansion. Grown from 2018-19 was 33%

Customer Logistics Supervisor -

• Driver supervision - Managed 22 drivers between 2 locations (Charlotte and Greensboro)
• Logistics - Routed and dispatched delivery routes on nightly basis using AS400. Speed and efficiency were crucial to success
• Safety/Training - Provided continuous improvement training for drivers in aspects of safety and evolving computer systems

Lead Driver / Certified Driver Trainer -

• New Hires - Onboarding new hires, explaining and reviewing safety policies. Using my clean driving record to help others become safer drivers
• Primary and Secondary customer interactions - building relationships between the primary customer (Alro Steel) and secondary customers (Alro customers)
• Training drivers on how to legally operated ELD as federally required by DOT

Local CDL-A Driver -

• Cargo Securement - Well versed in cargo securement of flatbed shipments
• Product Identification / Knowledge of freight - Able to identify proper material to individual customers by size, shape and type of material