Matthew Gordon
Franklin
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional customer service. Passionate about continuous learning and professional development.
Overview
17
17
years of professional experience
11
11
years of post-secondary education
Work History
Server
Primary restaurant and bar
Highlands
09.2023 - 11.2024
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Counter Salesperson
Winthrop supply company
Indianapolis
01.2015 - 09.2023
- Verified that all transactions were completed accurately before closing out each sale.
- Assisted customers in selecting items to meet their needs.
- Ensured shelves were stocked with the correct merchandise.
- Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
- Provided advice on products, services, and promotions to customers.
- Resolved discrepancies between customer orders and actual deliveries.
- Assisted in training new employees on proper counter sales techniques.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Tracked shipments from suppliers to ensure timely delivery of merchandise.
- Performed regular inventory checks to ensure stock levels were maintained.
- Created price tags for new items and updated existing ones as needed.
- Organized store displays to maximize visibility of products for customers.
- Greeted customers and provided excellent customer service.
- Answered customer inquiries regarding prices, availability, and product features.
- Answered store and merchandise questions and led customers to wanted items.
Woodworker
Patrick Sullivan home remodeling
Indianapol
03.2008 - 10.2012
- Applied stains and finishes to enhance the beauty of each piece created.
- Assembled components for custom pieces utilizing dowels, glue, screws, nails.
- Installed custom cabinetry and furniture for clients.
- Built jigs and fixtures to aid in the production process.
- Adhered strictly to safety protocols when operating power tools or machinery.
- Fabricated and finished hardwood products using a variety of tools, including saws, sanders, routers, and jointers.
- Demonstrated excellent time management skills while meeting tight deadlines.
- Remodeled kitchens and bathrooms mostly
- Tile, flooring, plumbing, electrical
- In charge of the tool and supply trailer cleaning and organizing
Education
Certificate In Multiple Disciplines Of Welding - Welding
Midwest Technical Institute
Indianapolis, IN 02.2015 - 08.2025
Some College (No Degree) - Electrical Engineering
Purdue University
West Lafayette, INSkills
- Customer service
- Order management
- Food safety
- Point of sale
- Inventory management
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Attention to detail
- Sales techniques
- Problem solving
- Cleanliness standards
- Price memorization
- Task prioritization
- Professional appearance
- Positive and professional
- Upselling techniques
Timeline
Server
Primary restaurant and bar
09.2023 - 11.2024
Certificate In Multiple Disciplines Of Welding - Welding
Midwest Technical Institute
02.2015 - 08.2025
Counter Salesperson
Winthrop supply company
01.2015 - 09.2023
Woodworker
Patrick Sullivan home remodeling
03.2008 - 10.2012
Some College (No Degree) - Electrical Engineering
Purdue University