Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Ellis

Charlotte

Summary

Customer-focused sales and leasing professional with proven success driving occupancy, supporting seniors and families, and managing CRM systems in residential and senior living environments. Experienced in relationship building, sales operations, administrative coordination, and personalized customer service. Passionate about enriching the lives of others through thoughtful solutions, excellent communication, and operational excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Leasing Consultant

Tessa Matthews
06.2025 - Current
  • Conducted property tours for prospective tenants, highlighting key amenities and community features.
  • Managed leasing paperwork and ensured compliance with regulatory standards.
  • Assisted in designing marketing strategies to enhance property visibility and attract potential renters.
  • Coordinated with maintenance teams to address tenant requests and improve resident satisfaction.
  • During my time occupancy has increased from 45% to 80%

Sales Consultant

Album Matthews (Active Adult Community)
08.2024 - 06.2025
  • - Conduct tours and build strong relationships with prospective residents and families, understanding their needs and matching them with community offerings.
  • - Manage CRM database, ensuring timely follow-up, detailed lead tracking, and accurate reporting to support occupancy goals.
  • - Collaborate closely with the Community Manager and Maintenance Staff to ensure apartments are ready for move-ins and maintain a high-quality living environment.
  • - Assist with marketing initiatives and coordinate with vendors to uphold property standards and service quality.

Assistant Director of Sales

Sunrise Senior Living
10.2023 - 07.2024
  • - Supported sales and occupancy efforts by managing leads, coordinating tours, and assisting families through the decision-making and move-in process.
  • - Maintained CRM system by documenting all sales activities, ensuring personalized follow-ups and supporting move-in targets.
  • - Assisted in developing relationships with referral sources, physicians, and community partners to drive new resident interest.
  • - Supported the Sales Director in meeting or exceeding community occupancy goals through proactive communication and attention to customer needs.

Education

Associate of Arts -

Cincinnati State Technical & Community College
Cincinnati, OH

Skills

  • Customer service
  • Fair housing regulations
  • Building rapport
  • Fair housing policies
  • Lease agreements
  • File management
  • CRM software

Certification

- Foundations of Project Management – Google Coursera, 2023

Timeline

Leasing Consultant

Tessa Matthews
06.2025 - Current

Sales Consultant

Album Matthews (Active Adult Community)
08.2024 - 06.2025

Assistant Director of Sales

Sunrise Senior Living
10.2023 - 07.2024

Associate of Arts -

Cincinnati State Technical & Community College

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