Matthew Davis
West End
Summary
Professional in logistics management, prepared to drive operations efficiency and streamline supply chain processes. Skilled in inventory management, transportation coordination, and warehouse operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable, resourceful, and committed to delivering high-quality outcomes.
Overview
20
20
years of professional experience
Work History
Logistics Specialist
Sierra Nevada Corporation
11.2023 - Current
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Tracked and managed transfer paperwork such as packing lists.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Issued timely and accurate responses to both internal and external inquiries.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Initiate and perform full inventory cycle counts.
- Responsible for tracking, shipping, and receiving CCI and GFM material.
- Participate in annual internal and government audit.
Owner
ShipOnSite
09.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Associate
The UPS Store 2750
08.2005 - 09.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Pinecrest High School
Southern PinesSkills
- Customer relations
- Time management
- Small business operations
- Problem-solving skills
- Relationship building
- Listening skills
- Warehouse management
- Multi-tasking strength
- Safety practices
- Materials handling
- Operations management
Timeline
Logistics Specialist
Sierra Nevada Corporation
11.2023 - Current
Owner
ShipOnSite
09.2013 - Current
Sales Associate
The UPS Store 2750
08.2005 - 09.2013
High School Diploma -
Pinecrest High School
Similar Profiles
Emmanuel NaganoEmmanuel Nagano
Assembly Technician II at Sierra Nevada CorporationAssembly Technician II at Sierra Nevada Corporation
Zac "BS" BridgesZac "BS" Bridges
Sr. Product Service Engineer (TRAX) Embedded W/ GS at Sierra Nevada CorporationSr. Product Service Engineer (TRAX) Embedded W/ GS at Sierra Nevada Corporation
Taylor OesterleTaylor Oesterle
Systems Engineering Manager at Sierra Nevada CorporationSystems Engineering Manager at Sierra Nevada Corporation