Matthew Collins
Lenoir
Summary
Dynamic professional with a proven track record at Walmart and Exela Pharma Sciences, enhancing customer satisfaction and operational efficiency. Excelled in reducing wait times and equipment downtime through superb time management and critical thinking. Demonstrated empathy in customer interactions, significantly contributing to revenue growth and sustainability initiatives.
Overview
4
4
years of professional experience
Work History
Service Writer
Walmart
03.2023 - Current
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
Operations Technician
Exela Pharma Sciences
06.2021 - 05.2022
- Demonstrated expertise in equipment operation, contributing to higher quality outputs within tight deadlines.
- Coordinated with vendors on invoice management and resolving outstanding issues.
- Spearheaded initiatives focused on waste reduction, enhancing sustainability efforts throughout daily operations.
- Reduced equipment downtime through regular maintenance checks and swift troubleshooting.
Education
Bachelor of Arts - Psychology
Appalachian State University
Hickory, NC05-2026
Associate of Science - General Studies
Caldwell Community College And Technical Institute
Hudson, NC05-2022
Skills
- Excellent Verbal and Written Communication Skills
- Empathy and Active Listening Skills
- Superb Time Management Skills
- High Quality Critical and Creative Thinking Skills
- Self-care promotion
- Community education
Timeline
Service Writer
Walmart
03.2023 - Current
Operations Technician
Exela Pharma Sciences
06.2021 - 05.2022
Bachelor of Arts - Psychology
Appalachian State University
Associate of Science - General Studies
Caldwell Community College And Technical Institute
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