Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Clark

Lexington

Summary

Dynamic professional with a proven track record at Walmart, enhancing customer satisfaction through effective issue resolution and relationship building. Skilled in data analysis and team cooperation, I successfully implemented strategies that improved customer engagement and loyalty, fostering a positive shopping environment while maintaining high standards of service.

Overview

3
3
years of professional experience

Work History

Seasonal Associate

Walmart
09.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Improved team collaboration by initiating regular coordination meetings.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.

Department Manager

Gabe's
03.2022 - 07.2023
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Spring Creek High School
Goldsboro
05-2021

Skills

  • Attention to detail
  • Computer skills
  • Customer interaction
  • Relationship building
  • Courteous and professional
  • Client engagement
  • Issue resolution
  • Performance improvement
  • Friendly and helpful
  • Team cooperation
  • Honest and dependable

Timeline

Seasonal Associate

Walmart
09.2023 - Current

Department Manager

Gabe's
03.2022 - 07.2023

High School Diploma -

Spring Creek High School

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Matthew Clark