Matthew Brown
Goldsboro
Summary
Adept at auto body repair and demonstrating exceptional teamwork, I significantly enhanced efficiency and work quality at Carstar. Leveraging skills in collision estimating, client service, and collision repair, I fostered knowledge-sharing cultures and streamlined processes, resulting in notable team performance improvements. My dedication to continuous learning and quality-focused approach underpins my professional achievements.
Overview
18
18
years of professional experience
Work History
Collision Technician
Carstar
01.2020 - Current
- Mentored junior technicians in the proper use of tools and equipment, fostering a culture of knowledge-sharing among team members.
- Assisted management in developing standard operating procedures for various repair processes, resulting in increased efficiency across the team.
- Collaborated with insurance adjusters to ensure accurate estimates and efficient claim processing for customers.
- Consistently met or exceeded monthly performance metrics by efficiently managing workload and prioritizing tasks effectively.
- Contributed to a positive workplace culture through active participation in team meetings and collaborative problem-solving efforts.
- Kept up-to-date with industry advancements through continuous learning initiatives, including attending workshops and seminars on new technologies and techniques.
- Maintained a high level of work quality through meticulous attention to detail in repairing damaged vehicles.
- Utilized computerized measuring systems to accurately assess vehicle damage, enabling precise repairs and alignments.
- Replaced and repaired vehicle parts according to work order instructions.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Followed standard operating procedures to achieve consistent quality of work.
- Reassembled and replaced parts to complete body repairs.
- Inspected vehicles to identify and document repair needs.
- Inspected new parts and areas of repair to verify correctness and quality.
Collision Estimator
Doug Henry Buick Pontiac Gmc
01.2017 - 01.2020
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Collision Technician / Estimator
Chevrolet of Goldsboro
01.2012 - 01.2017
- Took initiative to address any potential safety hazards or workflow inefficiencies, resulting in continuous improvements to shop operations.
- Reduced repair times by streamlining workflow and optimizing technician schedules.
- Assisted management in developing standard operating procedures for various repair processes, resulting in increased efficiency across the team.
- Streamlined inventory management processes by regularly monitoring stock levels and initiating reorders as needed.
- Provided excellent customer service throughout the entire repair process, from initial assessment to final inspection, earning numerous positive reviews from satisfied clients.
- Contributed to a positive workplace culture through active participation in team meetings and collaborative problem-solving efforts.
- Consistently met or exceeded monthly performance metrics by efficiently managing workload and prioritizing tasks effectively.
- Utilized computerized measuring systems to accurately assess vehicle damage, enabling precise repairs and alignments.
- Kept up-to-date with industry advancements through continuous learning initiatives, including attending workshops and seminars on new technologies and techniques.
- Maintained a high level of work quality through meticulous attention to detail in repairing damaged vehicles.
- Improved team productivity by offering ongoing training opportunities and sharing industry best practices with colleagues.
- Increased customer satisfaction by providing timely updates on repair progress and addressing concerns proactively.
- Performed thorough post-repair inspections to ensure all work met or exceeded company standards before returning vehicles to customers.
- Collaborated with insurance adjusters to ensure accurate estimates and efficient claim processing for customers.
- Mentored junior technicians in the proper use of tools and equipment, fostering a culture of knowledge-sharing among team members.
- Developed strong relationships with suppliers, ensuring timely delivery of parts at competitive prices.
- Enhanced workshop safety by conducting regular equipment inspections and enforcing proper use of protective gear.
- Replaced and repaired vehicle parts according to work order instructions.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Followed standard operating procedures to achieve consistent quality of work.
- Reassembled and replaced parts to complete body repairs.
- Inspected vehicles to identify and document repair needs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Enforced compliance with safety regulations when operating equipment.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Prepared surfaces for priming, painting and refinishing.
- Applied sealants, caulks and rust preventatives to protect body and paint.
- Performed structural and non-structural repairs on variety of vehicle models.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
Collision Technician
Doug Henry Buick Pontiac Gmc
01.2007 - 01.2012
- Mentored junior technicians in the proper use of tools and equipment, fostering a culture of knowledge-sharing among team members.
- Assisted management in developing standard operating procedures for various repair processes, resulting in increased efficiency across the team.
- Collaborated with insurance adjusters to ensure accurate estimates and efficient claim processing for customers.
- Enhanced workshop safety by conducting regular equipment inspections and enforcing proper use of protective gear.
- Consistently met or exceeded monthly performance metrics by efficiently managing workload and prioritizing tasks effectively.
- Contributed to a positive workplace culture through active participation in team meetings and collaborative problem-solving efforts.
- Maintained a high level of work quality through meticulous attention to detail in repairing damaged vehicles.
- Replaced and repaired vehicle parts according to work order instructions.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Followed standard operating procedures to achieve consistent quality of work.
- Reassembled and replaced parts to complete body repairs.
- Inspected new parts and areas of repair to verify correctness and quality.
Education
Incomplete - Automotive Collision Repair
Wayne Community College
Goldsboro, NCSkills
- Vehicle reassembly
- Auto body repair
- Body filler application
- Computer skills
- Steering system repair
- Aluminum repair
- Plastic repair
- Suspension repair
- Exhaust system repair
- Paint matching
- Hand-eye coordination
- Vehicle detailing
- Frame straightening
- Adhesive bonding
- Welding techniques
- Headlamp alignment
- Drive train repair
- Electrical diagnostics
- Airbag system repair
- Structural analysis
- Cooling system repair
- Panel alignment
- Vehicle disassembly
- Dent removal
- Collision estimating
- Glass replacement
- Excellent work ethic
- Quality-focused
- Deadline oriented
- Repair assessment
- Concise time-management
- Client service
- Estimating costs
- Damage assessment
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Collision Technician
Carstar
01.2020 - Current
Collision Estimator
Doug Henry Buick Pontiac Gmc
01.2017 - 01.2020
Collision Technician / Estimator
Chevrolet of Goldsboro
01.2012 - 01.2017
Collision Technician
Doug Henry Buick Pontiac Gmc
01.2007 - 01.2012
Incomplete - Automotive Collision Repair
Wayne Community College
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