Summary
Overview
Work History
Education
Skills
Certification
References
Leadershipandcommunityinvolvement
Timeline
Generic

Matthew Barrett

Winston-Salem,NC

Summary

Professional relationship management expert with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.

Key strengths include:

Building and nurturing high-value relationships with real estate agents to create a reliable pipeline of referrals.

Delivering personalized client experiences to ensure satisfaction and repeat business.

Implementing innovative sales strategies to exceed performance goals.

Identifying growth opportunities to expand company reach and enhance brand recognition.

Committed to professional development and advancing within a progressive organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Relationship Manager

Building Confidence Home Inspections
07.2024 - Current
  • Strengthened client relationships by maintaining regular communication and addressing pain points and needs promptly.
  • Maintained average weekly goals of 50 Prospecting calls and 20 office visits per week
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Implemented strategies for client retention, resulting in increased repeat business and referrals.
  • Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
  • Identified opportunities up-sell value add products and communicate with customers to find their needs and pain points
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.

Personal Trainer/Wellness Coach

YMCA of Northwest North Carolina
12.2020 - Current
  • Maintained accurate records of all consultations, assessments, programs and progress notes for each client
  • Educated clients on nutrition principles and healthy lifestyle habits
  • Conducted group classes focusing on cardiovascular conditioning, circuit training, weight loss strategies and muscle toning techniques
  • Monitored client progress and provided feedback on exercise performance
  • Demonstrated proper form for each exercise while providing encouragement and motivation
  • Tracked client progress and maintained complete and accurate client files
  • Motivated and inspired clients to achieve results and reach goals
  • Demonstrated exercises to clients and modified them as necessary
  • Developed and implemented customized fitness plans to meet individual goals
  • Assisted clients in improving posture, balance, coordination, flexibility, core strength and muscular endurance

Construction/ house-flip Project Manager

Nestflip Homes
12.2023 - 07.2024
  • Successfully managed projects with tight deadlines and limited resources
  • Coordinated team members to ensure tasks were completed on time and within budget
  • Collaborated with cross-functional teams across multiple departments to achieve goals
  • Provided clear direction to internal teams, setting expectations and due dates for deliverables
  • Traveled to customer sites to keep projects on schedule while maintaining high quality
  • Documented project requirements, processes, and procedures
  • Provided leadership during times of ambiguity or uncertainty while motivating the team
  • Managed project budget and oversaw expenditures to keep costs controlled and within budget parameters
  • Managed multiple construction projects, ensuring that all deadlines were met and budgets stayed on track
  • Coordinated resources including personnel, materials, equipment and subcontractors to meet project objectives
  • Developed detailed project plans, schedules, and cost estimates for each construction project

New Construction Trade Sales Rep

Pella Windows and Doors of North Carolina
06.2022 - 12.2023
  • Surpassed annual sales goal of $900,000 - Obtained $1.2 million
  • Developed and maintained relationships with key customers through regular visits, phone calls and emails
  • Resolved customer complaints promptly and professionally
  • Demonstrated excellent product knowledge to clients by providing detailed information about products and services
  • Participated in meetings with vendors or suppliers for assessing new products or services offered by them
  • Maintained accurate records of sales orders, invoices, delivery notes, and other relevant documents
  • Provided technical advice on the selection of products best suited for customer needs

Head Corrective Exercise Specialist

Corelife Novant Health
05.2021 - 06.2022
  • Lead of sales for gym memberships and personal training retention
  • Monthly audits in sales systems
  • Perform 1 on 1 with Individuals from 16 to 80
  • Function alongside other PTs and Dieticians to help create a health environment for weight loss
  • Assist in rehabilitation of surgeries and body pain associated with ROM issues
  • Service in the Epic Health Care system collaborating with other physicians and nurses
  • Developed comprehensive corrective exercise programs to improve flexibility, posture and strength of clients
  • Demonstrated exercises with proper form and technique to reduce risk of injury
  • Advised patients on lifestyle modifications necessary for successful recovery from injuries or illnesses
  • Employed resistance training principles such as progression, overload, specificity and variety
  • Maintained detailed records of each patient's progress towards their goals during treatment sessions

Cardiac Rehab Intern

Northern Regional Hospital
06.2020 - 08.2020
  • Responsible for shadowing and learning about cardiac rehab with electrocardiograph
  • Monitoring and interacting with EKG and ECG Software
  • Worked with patients asking them their Perceived Rate of Exertion on an exercise
  • Sanitized all workout equipment and chairs that patients used
  • Maintained patient confidentiality with HIPPA compliance

Wound Care Intern

Northern Regional Hospital
06.2020 - 08.2020
  • Responsible for shadowing and learning more about physical therapy
  • Assisted physical therapists in undressing wounds, cleaning, and redressing wounds
  • Learned through talking with patients their expectations and how I can create and give remarkable care
  • Gained insight on wound care through communicating well with the physical therapists

D1 Sports Physical Therapy Rehab Intern

06.2019 - 08.2019
  • Responsible for shadowing and learning more about sports rehabilitation for athletes
  • Facilitated rehab exercises with athletes
  • Excellent communication with the physical therapists
  • Gained experience, exposure and knowledge of career-specific procedures and systems
  • Developed strong organizational and time management skills by completing multiple tasks simultaneously
  • Sought opportunities to learn new skills and tackle challenging tasks
  • Participated in team meetings and brainstorming sessions to contribute ideas and insights

Education

Construction Project Management - Construction Management

Columbia University
New York, NY
08.2023

B.S. - Exercise Science

Appalachian State University
Boone, NC
05.2021

Skills

  • Relationship building and management
  • Excellent communication
  • CRM proficiency
  • Networking
  • Problem-solving
  • Motivated team player
  • Business development
  • Portfolio growth
  • Project Planning
  • Pipeline management
  • Customer Service-oriented
  • Schedule Management

Certification

  • CPT, Certified Personal Trainer, 12/01/20 - Present
  • NASM, National Academy of Sports Medicine, 12/01/20 - Present
  • CPR- Basic Life Support (2 Year) / BFA / O2 (Blended), 07/01/21 - 07/01/23
  • CPR- Basic Life Support (CPR and AED), 06/01/21 - 06/01/23

References

Available upon request

Leadershipandcommunityinvolvement

  • College Leader, Two Cities Church, Winston-Salem, NC, 08/01/21, Present, Lead small group discussions., Facilitate group events., Meet one on one with students.
  • Youth Leader, First Presbyterian Church, Winston-Salem, NC, 08/01/17, 08/01/21, Facilitate games for the youth to play during Sunday school and on youth nights., Created a circle of trust with students to listen and allow them to share anything., Worked with other youth leaders for efficiency of plans., Contacted students to see how they were doing to make meaningful connections.
  • Mission Trip Leader, First Presbyterian Church, Winston-Salem, NC, 06/01/19, 07/01/19, Co-led and facilitated mission work in the Dominican Republic., Responsible for keeping all the student passports together., Built houses for people in villages., Coordinated with mission trip team to make sure foundation for houses was laid correctly., Created friendships with people of the communities that we were helping.
  • Mission Trip Leader, First Presbyterian Church, Winston-Salem, NC, 12/01/17, 01/01/20, Led a small group of students through our hometown for mission work., Encouraged a fun work environment for our students and kept them engaged., Created questions for the small group to talk about and challenge themselves to learn more about God.

Timeline

Relationship Manager

Building Confidence Home Inspections
07.2024 - Current

Construction/ house-flip Project Manager

Nestflip Homes
12.2023 - 07.2024

New Construction Trade Sales Rep

Pella Windows and Doors of North Carolina
06.2022 - 12.2023

Head Corrective Exercise Specialist

Corelife Novant Health
05.2021 - 06.2022

Personal Trainer/Wellness Coach

YMCA of Northwest North Carolina
12.2020 - Current

Cardiac Rehab Intern

Northern Regional Hospital
06.2020 - 08.2020

Wound Care Intern

Northern Regional Hospital
06.2020 - 08.2020

D1 Sports Physical Therapy Rehab Intern

06.2019 - 08.2019

B.S. - Exercise Science

Appalachian State University
  • CPT, Certified Personal Trainer, 12/01/20 - Present
  • NASM, National Academy of Sports Medicine, 12/01/20 - Present
  • CPR- Basic Life Support (2 Year) / BFA / O2 (Blended), 07/01/21 - 07/01/23
  • CPR- Basic Life Support (CPR and AED), 06/01/21 - 06/01/23

Construction Project Management - Construction Management

Columbia University
Matthew Barrett