Matthee Long
Casar
Summary
Adept Senior Technician/Install Supervisor with a proven track record of 14yrs. at Bill Shuford Heating & Air; Shelby heating and air; rye heating and air.
A dedicated technical professional with strong background in diagnosing and resolving technical issues, coupled with proven track record of enhancing system performance. Known for reliability and capacity to adapt to evolving project requirements, fostering collaborative team environment. Key strengths include problem-solving, technical acumen, and effective communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Technician/ Install Supervisor
Bill Shuford Heating & Air
07.2011 - Current
- Improved equipment efficiency by performing regular maintenance and calibration of residential and light commercial systems.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Service Technician
Shelby Heating and Air
05.2022 - 05.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Service Technician
Rye Heating and Cooling
04.2020 - 05.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Performed new equipment sales proposals on site.
Education
High School Diploma -
Cleveland Community College
Shelby, NC07.2009
Skills
- Perform diagnostics, recommend options to resolve issues that address customers concerns quickly and efficiently
- Experienced at installation of hvac systems
- Team player, respect and work well with others
Certification
Nate certified
Timeline
Service Technician
Shelby Heating and Air
05.2022 - 05.2024
Service Technician
Rye Heating and Cooling
04.2020 - 05.2022
Senior Technician/ Install Supervisor
Bill Shuford Heating & Air
07.2011 - Current
High School Diploma -
Cleveland Community College
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