Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Rainear

Zebulon

Summary

Parts Return Specialist at KIOTI Tractor with proven expertise in SAP and exceptional customer relations. Enhanced customer satisfaction through proactive problem-solving and efficient complaint resolution. Championed software adoption over 2 separate processing systems, optimizing workflows and improving data accuracy, while consistently exceeding performance metrics in fast-paced environments.

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Parts Return Specialist

KIOTI Tractor
01.2025 - Current
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Optimized business operations through the successful configuration of SAP modules for various clients.
  • Improved SAP data accuracy by meticulously reviewing and correcting errors in system entries.
  • Assisted in successful migration projects from MSDynamics to SAP environments, ensuring seamless transitions for endusers.

Parts Product Support Representative

KIOTI Tractor
03.2024 - Current
  • Built rapport with clients through genuine empathy and understanding, fostering long-term customer loyalty.
  • Developed strong relationships with clients through consistent communication, building trust in our services.
  • Promoted a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
  • Maintained expert knowledge of product offerings through ongoing training opportunities and research initiatives.
  • Ensured customer retention, addressing their concerns and offering tailored solutions to meet their needs.
  • Aided global clients with language barriers by utilizing translation tools when necessary, ensuring comprehensive understanding of product usage or issue resolution steps.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining focus on delivering exceptional service levels at all times.
  • Exceeded performance metrics consistently, setting a benchmark for quality within the team.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced system performance by optimizing Microsoft Dynamics 365 customizations and configurations.
  • Maintained up-to-date knowledge of industry trends and Microsoft Dynamics advancements to better serve clients.
  • Leveraged deep understanding of business processes to create tailored solutions using tf Microsoft Dynamics as well as transitioning to SAP.

Contracted Showing Agent

Keller Williams
11.2023 - 05.2024
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Oversaw compliance with regulatory requirements, maintaining company's reputation.
  • Prepared and presented contracts and other legal documents to clients.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.

Client Service Manager / Broker

Relevate Real Estate
10.2021 - 11.2023
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Consistently met or exceeded sales targets by proactively identifying opportunities for business development within assigned territories.
  • Developed a keen understanding of industry trends by participating in conferences and networking events which allowed me to provide better solutions for our clients.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Negotiated with vendors to reduce costs, enabling provision of additional services to clients without increasing prices.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Golf Staff Member

Old Edwards Inn and Spa
10.2019 - 08.2020
  • Demonstrated adaptability by performing various roles as needed, such as assisting in the restaurant or working with course maintenance teams during peak seasons.
  • Maintained excellent playing conditions by addressing drainage issues, aerating greens, and trimming trees and shrubs as needed.
  • Improved customer satisfaction by providing exceptional service in the pro shop and during special events.
  • Managed inventory of golf equipment, ensuring adequate stock for patrons'' needs.
  • Worked fast to complete tasks and meet daily deadlines.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Video Editor Intern

Hepsibah Baptist Church
02.2018 - Current
  • Contributed to successful marketing campaigns by creating engaging promotional videos.
  • Expanded company portfolio by generating diverse range of video styles, including interviews, documentaries, promotional materials, and event coverage.
  • Participated in regular team meetings, contributing ideas and insights for future projects, fostering a collaborative work environment that supported continuous learning and growth.
  • Enhanced video quality by skillfully cutting and editing raw footages.
  • Built expertise working with a wide variety of software applications including Adobe Premiere Pro CC, Final Cut Pro X and Avid Media Composer for versatile editing capabilities.

Kwagala Missions Video Intern

Kwagala Missions
06.2017 - 03.2024
  • Enhanced video production quality by assisting with camera operation and lighting setup.
  • Provided valuable insight during pre-production meetings, contributing towards developing compelling concepts that resonated with target audiences.
  • Collaborated with a diverse team to develop innovative ideas for video projects, resulting in increased audience engagement.
  • Demonstrated adaptability by quickly learning new software tools to meet project requirements efficiently.

Wedding Videographer

Self-employeed
02.2024 - Current
  • Collaborated with photographers, planners, and other vendors to ensure seamless event coverage.
  • Managed multiple projects simultaneously, ensuring timely delivery of all completed videos to clients.
  • Provided superior customer service from initial consultation until final delivery of the finished product, resulting in positive reviews and satisfied clients.
  • Delivered polished final products with skillful editing and post-production techniques.
  • Ensured smooth experience on the wedding day by arriving early, setting up equipment efficiently, and coordinating with other vendors effectively.
  • Utilized advanced videography equipment and software to produce high-quality visual content for weddings.

Education

Bachelor of Science - Business Administration

Liberty University
Lynchburg, VA
12-2023

Skills

  • Customer relations
  • Analytical thinking
  • Documentation management
  • Proficient in SAP
  • Proficient in Microsoft Dynamics
  • Proficient in CRM
  • Proficient in Excel
  • Proficient in Final Cut Pro
  • Proficient in Microsoft Teams
  • Proficient in Docusign
  • Data entry

Certification

Active licensed real estate broker in NC

Timeline

Parts Return Specialist

KIOTI Tractor
01.2025 - Current

Parts Product Support Representative

KIOTI Tractor
03.2024 - Current

Wedding Videographer

Self-employeed
02.2024 - Current

Contracted Showing Agent

Keller Williams
11.2023 - 05.2024

Client Service Manager / Broker

Relevate Real Estate
10.2021 - 11.2023

Golf Staff Member

Old Edwards Inn and Spa
10.2019 - 08.2020

Video Editor Intern

Hepsibah Baptist Church
02.2018 - Current

Kwagala Missions Video Intern

Kwagala Missions
06.2017 - 03.2024

Bachelor of Science - Business Administration

Liberty University

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Matthew Rainear