Matt Dionese
Jacksonville
Summary
Organized and dependable candidate with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments, with a willingness to take on added responsibilities to meet team goals. Experienced in developing and maintaining interpersonal relationships as well as de-escalation techniques.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shop Manager
Coastal linings
01.2019 - 06.2025
- Managed and coordinated administrative tasks, including scheduling appointments and maintaining office supplies
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Performed data entry tasks with a high level of accuracy and attention to detail
- Provided training to clients on proper operation of newly installed equipment
- Collaborated with team members to coordinate installation schedules and prioritize tasks based on project deadlines
- Trained and mentored staff, fostering skill development and teamwork.
- Installed thousands of various automotive accessories and participated in numerous custom projects
- Troubleshot technical issues during installations, identifying root causes and implementing effective solutions
Parts Sales Manager
AUTOZONE, INC
01.2014 - 01.2019
- Established strong relationships with key clients, resulting in increased repeat business and customer satisfaction
- Managed inventory levels to optimize stock availability while minimizing excess or obsolete inventory costs
- Trained staff on product knowledge, features, benefits, and upselling techniques to enhance their ability to meet customers' needs effectively
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring high levels of satisfaction among clients
- Trained and mentored sales team on effective inventory management and customer engagement techniques.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
No Degree - Automotive Technology
Monroe Community College
Rochester, NY01.2015
High School Diploma -
Churchville-Chili Senior High School
Churchville, NY01-2012
Skills
- Team leadership
- Customer service management
- Training management
- Delegating work
- Data management
- Schedule management
Certification
- Driver's License
- CPR (Currently Expired)
Languages
Spanish - Beginner
English - Fluent
Timeline
Shop Manager
Coastal linings
01.2019 - 06.2025
Parts Sales Manager
AUTOZONE, INC
01.2014 - 01.2019
No Degree - Automotive Technology
Monroe Community College
High School Diploma -
Churchville-Chili Senior High School