Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Matt Dionese

Jacksonville

Summary

Organized and dependable candidate with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments, with a willingness to take on added responsibilities to meet team goals. Experienced in developing and maintaining interpersonal relationships as well as de-escalation techniques.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shop Manager

Coastal linings
01.2019 - 06.2025
  • Managed and coordinated administrative tasks, including scheduling appointments and maintaining office supplies
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Performed data entry tasks with a high level of accuracy and attention to detail
  • Provided training to clients on proper operation of newly installed equipment
  • Collaborated with team members to coordinate installation schedules and prioritize tasks based on project deadlines
  • Trained and mentored staff, fostering skill development and teamwork.
  • Installed thousands of various automotive accessories and participated in numerous custom projects
  • Troubleshot technical issues during installations, identifying root causes and implementing effective solutions

Parts Sales Manager

AUTOZONE, INC
01.2014 - 01.2019
  • Established strong relationships with key clients, resulting in increased repeat business and customer satisfaction
  • Managed inventory levels to optimize stock availability while minimizing excess or obsolete inventory costs
  • Trained staff on product knowledge, features, benefits, and upselling techniques to enhance their ability to meet customers' needs effectively
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring high levels of satisfaction among clients
  • Trained and mentored sales team on effective inventory management and customer engagement techniques.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

No Degree - Automotive Technology

Monroe Community College
Rochester, NY
01.2015

High School Diploma -

Churchville-Chili Senior High School
Churchville, NY
01-2012

Skills

  • Team leadership
  • Customer service management
  • Training management
  • Delegating work
  • Data management
  • Schedule management

Certification

  • Driver's License
  • CPR (Currently Expired)

Languages

Spanish - Beginner
English - Fluent

Timeline

Shop Manager

Coastal linings
01.2019 - 06.2025

Parts Sales Manager

AUTOZONE, INC
01.2014 - 01.2019

No Degree - Automotive Technology

Monroe Community College

High School Diploma -

Churchville-Chili Senior High School
Matt Dionese