Jeffrey Cunningham
Lillington
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager (Business Contact FedEx)
Michael C. McKee and Assoc. Inc.
10.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Assisted in recruiting, hiring and training of team members
- Scheduled maintenance for all vehicles and kept detailed files.
- Proficient in DRO/FRO operations and preformed nightly route planning
- Managed teams as large as 30 employees over multiple stations
- Developed and implemented safety plan as well as lead daily safety meetings with the team.
- Up to date on all current systems and operations within FedEx as well Network 2.0
Operations Manager (Business Contact FedEx)
Thomas McKee and Assoc. Inc.
09.2010 - 05.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Assisted in recruiting, hiring and training of team members
- Scheduled maintenance for all vehicles and kept detailed files.
- Proficient in DRO/FRO operations and preformed nightly route planning
- Managed teams as large as 45 employees over multiple stations
- Developed and implemented safety plan as well lead daily safety meetings with the team
Education
High School Diploma -
J.H. Rose High School
Greenville, NC06-2005
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team leadership
- Customer relations
- Verbal and written communication
- Administrative skills
- Strategic planning
Certification
STA approved
Timeline
General Manager (Business Contact FedEx)
Michael C. McKee and Assoc. Inc.
10.2019 - Current
Operations Manager (Business Contact FedEx)
Thomas McKee and Assoc. Inc.
09.2010 - 05.2019
STA approved
High School Diploma -
J.H. Rose High School
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