Matt Clegg Jr
Biscoe
Summary
Dynamic professional with a proven track record at Amazon, excelling in safety management and workflow optimization. Recognized for implementing best practices that reduced downtime incidents and enhanced operational efficiency. Strong communicator and fast learner, dedicated to driving results and fostering team collaboration for continuous improvement.
Overview
27
27
years of professional experience
Work History
Process Assistant
Amazon
Colfax, NC
10.2020 - Current
- Assisted in daily operational tasks, ensuring adherence to safety protocols and company policies.
- Collaborated with team members to streamline workflow processes.
- Implemented best practices for equipment usage, contributing to a reduction in downtime incidents.
- Participated in continuous improvement initiatives, suggesting actionable strategies for process optimization.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
Front Desk Clerk
Days Inn
Biscoe, NC
08.1999 - Current
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Provided information on hotel services and local attractions, improving guest experience and engagement.
- Handled reservation inquiries and modifications using property management system to maintain accurate records.
- Resolved guest complaints promptly, ensuring adherence to company standards for service excellence.
- Coordinated housekeeping requests and maintenance issues, fostering smooth operational workflows within the hotel.
- Trained new front desk staff on procedures and systems, promoting consistency in service delivery.
- Implemented process improvements that streamlined front desk operations, reducing wait times for guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
Frozen Food Associate
Walmart
Biscoe, NC
08.2003 - 10.2019
- Managed inventory levels to ensure product availability and minimize waste.
- Operated and maintained frozen food display equipment for optimal performance.
- Assisted customers with inquiries regarding frozen food products and promotions.
- Collaborated with team members to streamline restocking processes for efficiency.
- Ensured proper handling, storage, and rotation of frozen products to maintain optimal quality and reduce waste.
- Supported store leadership in implementing new policies or procedures that contributed to operational efficiency improvements within the department.
- Conducted daily temperature checks within the freezer sections ensuring food safety standards were consistently met.
- Maintained a clean and organized work environment for efficient operations and enhanced customer experience.
- Effectively identified out-of-stock items quickly replenishing them minimizing potential lost sales.
Education
Business Management
North Carolina A&T State University
Greensboro, NCHigh School Diploma -
West Montgomery High School
Mount Gilead, NC06-1992
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Performance monitoring
- Attendance tracking
- Scheduling coordination
- Data entry
- Client confidentiality
- Reporting and documentation
- Multitasking and time management
- Clear communication
- Excel spreadsheets
- Fast learner
- Employee communications
- Documentation and recordkeeping
- Customer service
Timeline
Process Assistant
Amazon
10.2020 - Current
Frozen Food Associate
Walmart
08.2003 - 10.2019
Front Desk Clerk
Days Inn
08.1999 - Current
Business Management
North Carolina A&T State University
High School Diploma -
West Montgomery High School