Matlyn Jusino
Kittrell
Summary
Dynamic training manager with a proven track record at Renewal By Andersen Of Central North Carolina, specializing in program optimization and new hire onboarding. Expert in developing engaging training materials that enhance employee productivity and retention. Known for delivering results, improving employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making a reliable and adaptable asset to any organization.
Overview
8
8
years of professional experience
Work History
Inside Sales Center Training Manager
Renewal By Andersen Of Central North Carolina
10.2019 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Created in-depth training manual for all employees.
- Efficiently trained and maintained performance expectations for a team of 20+ agents. Issued performance improvement plans for employees who were not meeting company expectations.
Front of House Employee
Chronic Tacos
08.2017 - 10.2019
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
Education
No Degree - Business Management/Training & Development
Guilford Technical Community College
Jamestown, NCHigh School Diploma -
South Granville High School
Creedmoor, NC06-2019
Skills
- New hire on-boarding
- Program optimization
- New employee training
- Coaching and mentoring
- Written and oral communication
- Training program development
- Training material updates
- Remote employee training
- Performance metrics
- Customer service
Awards
Inside Sales Center Excellence Award
Timeline
Inside Sales Center Training Manager
Renewal By Andersen Of Central North Carolina
10.2019 - Current
Front of House Employee
Chronic Tacos
08.2017 - 10.2019
No Degree - Business Management/Training & Development
Guilford Technical Community College
High School Diploma -
South Granville High School
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