Mathew Sloan
Cornelius,NC
Summary
15+ years of experience in multiple facets of the food and beverage industry. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships with both the public and food and beverage vendors and vintners. Seeking a position in which to utilize my skills and natural sales abilities.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Epic Chophouse
03.2024 - Current
- Oversaw daily restaurant operations for a $7.1 million a year high volume location
- Managed staff scheduling, optimizing labor costs while maintaining service standards.
- Developed and implemented training programs to enhance team performance, increase sales and PPA, and customer service skills.
- Fostered a positive workplace culture through effective communication and conflict resolution strategies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service
Restaurant Manager
Dean’s Italian Steakhouse, JW Marriot
02.2023 - Current
- Part of a management team operating an extremely high volume Steakhouse, projected for $9.1 million in annual revenue with a PPA of over $110
- In charge of payroll, training, and directing a Front and Back of house team of over 90 individuals
- Revamped bar program to increase sales and efficiency
- Hired and conducted interviews for all facets of front and back of the house
- Meticulous operation of all meal periods (Breakfast, Brunch, Lunch, and Dinner)
- Cross-trained in all zones of hotel operation
- Maintained exceptionally high Standards of Service and instilled them in my team
- Reinforcing awareness of social and cultural differences within the workplace
- Facilitated resolving issues through collaboration and communication
Assistant General Manager
Angeline’s, Kimpton Tryon Park Hotel
04.2019 - 02.2023
- Curated quarterly seasonal cocktail, beer, and wine menu to fulfill core beverage program demands
- Instrumental in achieving the #1 food and beverage program within all Kimpton brand hotels by devising new approaches to increasing food and beverage business and revenues
- Assisted other Kimpton hotel properties through Kimpton Task Force program
- Ensured effective hiring, training, development, promotion and continuous reinforcement of all staff to secure engagement and accountability.
- Responsible for payroll and performance review for over 40 direct report employees
Bartender/Restaurant Waiter
Caruso’s Fine Italian Dining
04.2017 - 04.2019
- Increased restaurant revenue by imparting my appreciation and enthusiasm of food and wine
- Cultivated strong relationships with regular clientele
- Educated staff on all safety and sanitation policies with regard to food and beverage handling upholding proper health standards
- Addressed and facilitated guest recovery situations
- Assisted in preparation, set-up, and service for catering events
General Manager
Al Gusto’s Restaurant
06.2013 - 11.2016
- Hired as part of the start-up team to develop grand opening plan hiring all staff members
- Created and implemented business strategy for marketing, advertising, and community awareness
- Developed key performance goals for front of house staff
- Oversaw hiring, training, and development programs
- Evaluated investment opportunities with local partnerships to develop marketing and brand awareness and reported same to investors
- Cultivated menus for special events
- Curated specialty wine/cocktail list
- Responsible for reporting daily receipt tally and employee scheduling.
Education
Sustainable Development and Environmental Science
Appalachian State University
Boone, NCSkills
- Microsoft Office Suite
- Agilysys Trained
- Aloha Proficient
- InfoGenesis POS
- Micros POS
- Toast POS
- Charismatic, outgoing personality
- Conflict resolution
- Problem solving & communication skills
- Strong knowledge and passion for wine, food, and craft alcohol
- Innate ability to anticipate guest and employee needs
- Prowess in leadership and motivational skills
- Inventory control and record keeping
Timeline
Restaurant Manager
Epic Chophouse
03.2024 - Current
Restaurant Manager
Dean’s Italian Steakhouse, JW Marriot
02.2023 - Current
Assistant General Manager
Angeline’s, Kimpton Tryon Park Hotel
04.2019 - 02.2023
Bartender/Restaurant Waiter
Caruso’s Fine Italian Dining
04.2017 - 04.2019
General Manager
Al Gusto’s Restaurant
06.2013 - 11.2016
Sustainable Development and Environmental Science
Appalachian State University
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