Mathew Mcmillen
Winsten Salem,NC
Summary
Dynamic leader with a proven track record at Lowe's Home Improvement, enhancing customer satisfaction and streamlining operations. Excelled in workflow optimization and leadership, driving sales growth and maintaining high standards across multiple roles. Skilled in inventory management and customer relations, achieving significant improvements in efficiency and performance.
Overview
17
17
years of professional experience
Work History
Department Supervisor
Lowe's Home Improvement
03.2023 - Current
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversees employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coach employees and trained on methods for handling various aspects of sales.
- Listen to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Managed team of ten employees, delegated tasks and held each employee accountable for completing assignments
Commercial Realtor
Biggs Realty
11.2020 - 12.2023
- Educated clients by delivering explanations of short sales processes, mortgage loan processing, and foreclosures.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Negotiated contracts on behalf of clients.
- Generated leads for sales and rental properties through cold calls and referrals
District Manager
Tall Timbers Pizza Hut / Bottlecap Alley
07.2011 - 11.2020
- Held meetings to identify techniques to overcome sales obstacles.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Supervised various locations, enforcing high-quality standards of operation.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
Platoon Leader
Marine Corps
01.2008 - 10.2010
- Conducted personal and professional counseling, routine inspections and physical fitness tests.
- Enforced technical and tactical training standards to accomplish unit mission objectives.
- Monitored and assessed mission progress and provided updates to command.
- Led team in developing strategic plans to meet operational objectives.
Skills
- Workflow Optimization
- Process and procedure development
- Leadership competency
- Customer Relations
- Sales Growth
- Inventory Management
Timeline
Department Supervisor
Lowe's Home Improvement
03.2023 - Current
Commercial Realtor
Biggs Realty
11.2020 - 12.2023
District Manager
Tall Timbers Pizza Hut / Bottlecap Alley
07.2011 - 11.2020
Platoon Leader
Marine Corps
01.2008 - 10.2010
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