Mataya Godbolt-Dewhurst
Charlotte
Summary
Dedicated banking professional with six years of experience in relationship management, compliance, and delivering exceptional service. Skilled in building trust, navigating complex organizational policies, and ensuring operational excellence. Currently pursuing a Business Administration Human Resources Certificate (completion: December 2025) and an AAS in Business Administration Human Resources Management (completion: May 2026). Seeking to leverage strong interpersonal, organizational, and problem-solving skills in a human resources role. Known for being detail-oriented, ethical, and adaptable, with a passion for fostering positive workplace relationships and driving company success.
Overview
10
10
years of professional experience
Work History
Escalations Representative - Legal
Wells Fargo
03.2023 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Responded to customers and requesters questions via telephone regarding legal order served and next steps.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Associate Banker
Wells Fargo
11.2021 - 03.2023
- Reduced in-person customer service requests by teaching customers how to fully utilize available banking tools and mobile applications
- Assisted customers' unique needs and achieved sales targets using consultative techniques
- Prevented fraud by spotting suspicious behavior and identifying problematic transactions.
Lead Teller
Wells Fargo
02.2021 - 11.2021
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Replenished ATM funds in empty canisters prior to validation process.
- Generated monthly reports on customer activity and customer feedback.
Teller
Wells Fargo
05.2019 - 02.2021
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Inventory Control Specialist
ELK Group International
03.2019 - 05.2019
- Resolved order fulfillment issues in close collaboration with customers and team members
- Maintained records and reports to facilitate inventory control and security
- Addressed and detailed pricing discrepancies, reporting variances to supervisor.
Package Handler
FedEx
06.2018 - 02.2019
- Handled shipping tasks, preparing, tagging and securing containers
- Kept records current, continuously entering materials movements into computer system
- Achieved daily performance targets, working quickly to process shipments and meet customer demands.
Server
The Melting Pot
05.2017 - 09.2018
- Satisfied customers with fast, friendly and knowledgeable support
- Achieved sales quotas through consistently promoting high-profit items and daily specials.
Active Duty Soldier
US Army
02.2015 - 02.2018
- Kept tactical systems operating effectively with routine inspections and preventive maintenance
- Protected people and property with extensive training and tactical techniques
- Received special training and recognition as an Environmental Specialist.
Education
Associate of Applied Science - Business Administration Human Resources Management
Rowan-Cabarrus Community College
Salisbury, NC05-2026
Business Admin Human Resources Certificate
Rowan-Cabarrus Community College
Salisbury, NC12-2025
Associate of Arts -
Rowan-Cabarrus Community College
05-2025
Skills
- Fraud monitoring
- Task prioritization
- Analytical thinking
- Time management
- Currency handling
- Analytical Thinking
- Needs analysis
- Telephone reception
- Point-of-sale system
- Business development
Timeline
Escalations Representative - Legal
Wells Fargo
03.2023 - Current
Associate Banker
Wells Fargo
11.2021 - 03.2023
Lead Teller
Wells Fargo
02.2021 - 11.2021
Teller
Wells Fargo
05.2019 - 02.2021
Inventory Control Specialist
ELK Group International
03.2019 - 05.2019
Package Handler
FedEx
06.2018 - 02.2019
Server
The Melting Pot
05.2017 - 09.2018
Active Duty Soldier
US Army
02.2015 - 02.2018
Associate of Applied Science - Business Administration Human Resources Management
Rowan-Cabarrus Community College
Business Admin Human Resources Certificate
Rowan-Cabarrus Community College
Associate of Arts -
Rowan-Cabarrus Community College
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