Matasha HarrisonAlston
Spring Hope,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate Teaching Assistant offering 2024-2025 year would love to work with students at elementary and middle school levels. Have trained on assisting teachers with classroom functions, lesson planning and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Dynata
2023.12 - 2024.03
- Outbound calling to get individuals to take a survey, Inbound calls if needed, reading from a script to each caller....
Stay at Home Mom
Stay At Home Mom
2023.03 - 2023.12
- Helping with homework, controlling behaviors...
Customer Service Representative
Conduent
2022.09 - 2023.03
- Working with Humana, assisting customers with their health plan, notating their accounts, transferring the customers to the right department, assisting customers with anything else when needed
Customer Service Representative
DataStaff, Inc.
2022.07 - 2022.09
- Working from home with Maximus, taking Medicaid calls, helping members with enrollment into a health plan, transferring if needed to a different department, notating the member account
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Alorica
2021.10 - 2022.04
- Assist patient with refill on medication; assist with payment; transfer patient to the right department; add co-pay cards to account;…
Customer Service Representative
TruGreen
2021.07 - 2021.09
- Answering inbound calls, taking payments over the phone, scheduling service for clients, document the clients account…
Secretary/Receptionist
Jackson Hewitt
2020.12 - 2021.05
- Answering the telephone, scheduling clients appointments to get their taxes done, keep office looking neatly, help tax preparer troubleshoot basic issues, sometimes help the tax preparer by helping them enter clients information into the database
Temperature Screener
Siemens Manufacturing Co., Inc.
2020.12 - 2021.02
- Ask each employee questions related to COVID-19, then take their temperature and at the same time observing their facial appearance to make sure they look okay to work
Certified Nursing Assistant
Gale Healthcare Solutions
2019.04 - 2020.12
- Staffing at nursing homes; assist with ADL's
Certified Nursing Assistant
Central Regional Hospital
2020.03 - 2020.06
- Fill in at state facility; assist with ADL's; monitor behavior
Certified Nursing Assistant
RJ Blackley ADATC
2019.12 - 2020.03
- Fill in at state facility, Took vital signs regularly, Assisted patients with daily routines: feeding and bathing, Provided for patients' physical and emotional needs
Certified Nursing Assistant
ComForCare Home Care
2019.04 - 2019.12
- Provided patients/ residents with care and companions is, Checked vital signs, Helped patients with activities of daily life, (ADL): dressing, bathing, grooming, feeding, walking, exercising, and ROM exercises, Documented all care, Made beds, Cleaned and sanitized rooms
Stay at Home Mom
2017.08 - 2019.04
- I was a Stay at Home Mom
Certified Nursing Assistant
Professional Nursing Solutions
2017.01 - 2017.08
- Fill in at state facility; Assist it has ADL's; monitor behavior
CNA/Med Tech
Stay at Home Mom
2015.10 - 2017.01
- I was a Stay at Home Mom
Med Tech/CNA
Covington of Raleigh
2015.09 - 2015.12
- Assist with feeding; reorder medication; transfer info on MARS
Med Tech/CNA
Universal
2012.11 - 2015.04
- Worked in a nursing facility, Provided patients/ residents with care and companions is, Monitored vital signs, Delivered medication to residents, Served meals, Aided residents with personal hygiene, Assisted residents with activities of daily living, Assisted with wound care, Recorded resident care daily
CNA
Interim Home Health Care
2012.01 - 2013.12
- Assist with bathing and feeding; medication reminder; transportation n; light cleaning
Certified Nursing Assistant
Murdoch Developmental Center
2010.03 - 2013.09
- Assist with ADL's; taking individual on outings; monitor behavior
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
BBA - Business Healthcare Administration
Strayer University
5221 Capital Blvd Raleigh, NC06.2026
Certificate - Pathway To Teacher Assistant
Johnston Community College
Smithfield, NC08.2024
Medical Billing & Coding -
Fast Track Career Prep, Inc.
4901 Caswell Pl W Ste. D Wilson, NC04.2022
High school diploma -
Bunn High School
39 Bunn Elementary School Rd Bunn, NC05.2001
Skills
- Customer Service
- Data Entry
- Patient Care
- Empathy
Certification
- Certified Medication Technician, Present
- CPR Certification
- Phlebotomy Certificate, Present
- CPI Certification
- Certified Behavioral Health Technician
- Certified Professional Coder
Additional Information
Notary Public since 2016, eNotary since 2024
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
- The Society for Collegiate Leadership & Achievement, 06/01/23, Certificate of Membership Commitment to the ideals of Scholarship, Leadership and Service
- The National Society of Collegiate Scholars, 10/01/23
Timeline
CSR - Customer Service Representative
Dynata
2023.12 - 2024.03
Stay at Home Mom
Stay At Home Mom
2023.03 - 2023.12
Customer Service Representative
Conduent
2022.09 - 2023.03
Customer Service Representative
DataStaff, Inc.
2022.07 - 2022.09
Customer Service Representative
Alorica
2021.10 - 2022.04
Customer Service Representative
TruGreen
2021.07 - 2021.09
Secretary/Receptionist
Jackson Hewitt
2020.12 - 2021.05
Temperature Screener
Siemens Manufacturing Co., Inc.
2020.12 - 2021.02
Certified Nursing Assistant
Central Regional Hospital
2020.03 - 2020.06
Certified Nursing Assistant
RJ Blackley ADATC
2019.12 - 2020.03
Certified Nursing Assistant
Gale Healthcare Solutions
2019.04 - 2020.12
Certified Nursing Assistant
ComForCare Home Care
2019.04 - 2019.12
Stay at Home Mom
2017.08 - 2019.04
Certified Nursing Assistant
Professional Nursing Solutions
2017.01 - 2017.08
CNA/Med Tech
Stay at Home Mom
2015.10 - 2017.01
Med Tech/CNA
Covington of Raleigh
2015.09 - 2015.12
Med Tech/CNA
Universal
2012.11 - 2015.04
CNA
Interim Home Health Care
2012.01 - 2013.12
Certified Nursing Assistant
Murdoch Developmental Center
2010.03 - 2013.09
BBA - Business Healthcare Administration
Strayer University
Certificate - Pathway To Teacher Assistant
Johnston Community College
Medical Billing & Coding -
Fast Track Career Prep, Inc.
High school diploma -
Bunn High School