Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Awards
Timeline
Generic

Matasha HarrisonAlston

Spring Hope,NC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate Teaching Assistant offering 2024-2025 year would love to work with students at elementary and middle school levels. Have trained on assisting teachers with classroom functions, lesson planning and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.

Overview

14
14
years of professional experience
1
1
Certification

Work History

CSR - Customer Service Representative

Dynata
12.2023 - 03.2024
  • Outbound calling to get individuals to take a survey, Inbound calls if needed, reading from a script to each caller....

Stay at Home Mom

Stay At Home Mom
03.2023 - 12.2023
  • Helping with homework, controlling behaviors...

Customer Service Representative

Conduent
09.2022 - 03.2023
  • Working with Humana, assisting customers with their health plan, notating their accounts, transferring the customers to the right department, assisting customers with anything else when needed

Customer Service Representative

DataStaff, Inc.
07.2022 - 09.2022
  • Working from home with Maximus, taking Medicaid calls, helping members with enrollment into a health plan, transferring if needed to a different department, notating the member account
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Alorica
10.2021 - 04.2022
  • Assist patient with refill on medication; assist with payment; transfer patient to the right department; add co-pay cards to account;…

Customer Service Representative

TruGreen
07.2021 - 09.2021
  • Answering inbound calls, taking payments over the phone, scheduling service for clients, document the clients account…

Secretary/Receptionist

Jackson Hewitt
12.2020 - 05.2021
  • Answering the telephone, scheduling clients appointments to get their taxes done, keep office looking neatly, help tax preparer troubleshoot basic issues, sometimes help the tax preparer by helping them enter clients information into the database

Temperature Screener

Siemens Manufacturing Co., Inc.
12.2020 - 02.2021
  • Ask each employee questions related to COVID-19, then take their temperature and at the same time observing their facial appearance to make sure they look okay to work

Certified Nursing Assistant

Gale Healthcare Solutions
04.2019 - 12.2020
  • Staffing at nursing homes; assist with ADL's

Certified Nursing Assistant

Central Regional Hospital
03.2020 - 06.2020
  • Fill in at state facility; assist with ADL's; monitor behavior

Certified Nursing Assistant

RJ Blackley ADATC
12.2019 - 03.2020
  • Fill in at state facility, Took vital signs regularly, Assisted patients with daily routines: feeding and bathing, Provided for patients' physical and emotional needs

Certified Nursing Assistant

ComForCare Home Care
04.2019 - 12.2019
  • Provided patients/ residents with care and companions is, Checked vital signs, Helped patients with activities of daily life, (ADL): dressing, bathing, grooming, feeding, walking, exercising, and ROM exercises, Documented all care, Made beds, Cleaned and sanitized rooms

Stay at Home Mom

08.2017 - 04.2019
  • I was a Stay at Home Mom

Certified Nursing Assistant

Professional Nursing Solutions
01.2017 - 08.2017
  • Fill in at state facility; Assist it has ADL's; monitor behavior

CNA/Med Tech

Stay at Home Mom
10.2015 - 01.2017
  • I was a Stay at Home Mom

Med Tech/CNA

Covington of Raleigh
09.2015 - 12.2015
  • Assist with feeding; reorder medication; transfer info on MARS

Med Tech/CNA

Universal
11.2012 - 04.2015
  • Worked in a nursing facility, Provided patients/ residents with care and companions is, Monitored vital signs, Delivered medication to residents, Served meals, Aided residents with personal hygiene, Assisted residents with activities of daily living, Assisted with wound care, Recorded resident care daily

CNA

Interim Home Health Care
01.2012 - 12.2013
  • Assist with bathing and feeding; medication reminder; transportation n; light cleaning

Certified Nursing Assistant

Murdoch Developmental Center
03.2010 - 09.2013
  • Assist with ADL's; taking individual on outings; monitor behavior
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

BBA - Business Healthcare Administration

Strayer University
5221 Capital Blvd Raleigh, NC
06.2026

Certificate - Pathway To Teacher Assistant

Johnston Community College
Smithfield, NC
08.2024

Medical Billing & Coding -

Fast Track Career Prep, Inc.
4901 Caswell Pl W Ste. D Wilson, NC
04.2022

High school diploma -

Bunn High School
39 Bunn Elementary School Rd Bunn, NC
05.2001

Skills

  • Customer Service
  • Data Entry
  • Patient Care
  • Empathy

Certification

  • Certified Medication Technician, Present
  • CPR Certification
  • Phlebotomy Certificate, Present
  • CPI Certification
  • Certified Behavioral Health Technician
  • Certified Professional Coder


Additional Information

Notary Public since 2016, eNotary since 2024

Personal Information

Work Permit: Authorized to work in the US for any employer

Awards

  • The Society for Collegiate Leadership & Achievement, 06/01/23, Certificate of Membership Commitment to the ideals of Scholarship, Leadership and Service
  • The National Society of Collegiate Scholars, 10/01/23

Timeline

CSR - Customer Service Representative

Dynata
12.2023 - 03.2024

Stay at Home Mom

Stay At Home Mom
03.2023 - 12.2023

Customer Service Representative

Conduent
09.2022 - 03.2023

Customer Service Representative

DataStaff, Inc.
07.2022 - 09.2022

Customer Service Representative

Alorica
10.2021 - 04.2022

Customer Service Representative

TruGreen
07.2021 - 09.2021

Secretary/Receptionist

Jackson Hewitt
12.2020 - 05.2021

Temperature Screener

Siemens Manufacturing Co., Inc.
12.2020 - 02.2021

Certified Nursing Assistant

Central Regional Hospital
03.2020 - 06.2020

Certified Nursing Assistant

RJ Blackley ADATC
12.2019 - 03.2020

Certified Nursing Assistant

Gale Healthcare Solutions
04.2019 - 12.2020

Certified Nursing Assistant

ComForCare Home Care
04.2019 - 12.2019

Stay at Home Mom

08.2017 - 04.2019

Certified Nursing Assistant

Professional Nursing Solutions
01.2017 - 08.2017

CNA/Med Tech

Stay at Home Mom
10.2015 - 01.2017

Med Tech/CNA

Covington of Raleigh
09.2015 - 12.2015

Med Tech/CNA

Universal
11.2012 - 04.2015

CNA

Interim Home Health Care
01.2012 - 12.2013

Certified Nursing Assistant

Murdoch Developmental Center
03.2010 - 09.2013

BBA - Business Healthcare Administration

Strayer University

Certificate - Pathway To Teacher Assistant

Johnston Community College

Medical Billing & Coding -

Fast Track Career Prep, Inc.

High school diploma -

Bunn High School

Similar Profiles

CREATE PROFILE
Matasha HarrisonAlston