Mason Zervos
Raleigh
Summary
Excelled at working in customer service roles and as a member of teams in a variety of disciplines, supplemented by foundational knowledge in psychology and Spanish. Provided a comforting atmosphere for clientele and coworkers alike. Specialized in administrative training tasks and fulfilling important documentation requirements.
Overview
4
4
years of professional experience
Work History
Pharmaceutical Packaging Technician
Grifols
06.2025 - Current
- Manually inspect plasma vials to ensure the product is stable and free of container damages.
- Documented production data and reported discrepancies to supervisory staff promptly.
- Collaborated with team members on operation of packaging machinery for efficient processing of product batches
Front Desk Receptionist
Urban Ministries of Wake County
10.2023 - 10.2024
- Volunteer coordinator who provided logistical assistance at open-door clinic
- Able to speak both Spanish and English to assist clients
- Helped inform patients of safety measures, (i.e., wearing masks indoors)
- Recommended additional resources for patients with specific needs
QA Associate Summer Intern
Grifols
05.2024 - 08.2024
- Organized files and dated folders of lookback reports
- Created and updated plasma pool specification sheets
- Assessed quality of plasma samples and various shipments in warehouse
- Presented progress on project to company managers
- Ensured plasma donations came from certified centers
Prep Cook
Milton's Pizza and Pasta
01.2022 - 05.2022
- Prepared desserts, pizzas, pastas, and other menu items for line cooks prior to lunch and dinner service.
- Maintained buffet, dessert, and salad bar during operating hours.
- Trained new employees to prepare various menu items with proper technique.
Education
Bachelor of Arts - Psychology/Spanish
NCSU
Raleigh, NC05-2025
Skills
- Strong understanding of psychological disorders, the challenges they present, and practical coping methods
- Intermediate Spanish fluency
- Able to effectively collaborate with individuals of diverse backgrounds, perspectives, and personalities
- Thorough and detail-oriented when assisting clients, completing paperwork, and manual labor tasks
Timeline
Pharmaceutical Packaging Technician
Grifols
06.2025 - Current
QA Associate Summer Intern
Grifols
05.2024 - 08.2024
Front Desk Receptionist
Urban Ministries of Wake County
10.2023 - 10.2024
Prep Cook
Milton's Pizza and Pasta
01.2022 - 05.2022
Bachelor of Arts - Psychology/Spanish
NCSU