Mason Wacht
Cary
Summary
Dynamic Supervisor with proven expertise at Sheetz in training and mentoring staff, enhancing customer service, and implementing inventory control systems. Recognized for improving team productivity through effective communication and conflict resolution, while fostering a collaborative environment. Committed to operational excellence and staff development, driving significant improvements in performance and employee satisfaction.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
4
4
years of professional experience
Work History
Supervisor
Sheetz
11.2022 - 09.2025
- Assisted in training new staff on operational procedures and safety protocols.
- Supported daily operations by organizing inventory and maintaining cleanliness standards.
- Collaborated with team members to ensure timely completion of tasks and projects.
- Adapted quickly to new tools and technologies to enhance workflow efficiency.
- Contributed to team meetings by providing input on process improvements and best practices.
- Monitored stock levels to assist in inventory management and reorder processes.
- Developed effective communication skills through interaction with customers and colleagues.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Store Manager
Speedway
08.2021 - 10.2022
- Oversaw daily store operations, ensuring optimal customer service and satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems, enhancing stock accuracy and availability.
- Developed promotional strategies that increased foot traffic and sales performance.
- Conducted regular performance evaluations, identifying opportunities for employee development.
- Managed scheduling and staffing to align with peak business hours and demand.
- Analyzed sales reports to drive decision-making and optimize product placement.
- Ensured compliance with company policies and procedures for safety and operational efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
GED -
Wake Technical Community College
Raleigh, NCSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff development
- Staff discipline
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Project management
- Relationship building
- Schedule development
- Policy enforcement
- Priority management
- Conflict resolution
- Inventory oversight
- Expectation setting
- Financial management
- Waste reduction
- Industrial hygiene
- Safety protocols
- Coaching and mentoring
- Payroll processing
- Task delegation
- Quality control
- Documentation and reporting
- Workflow management
- Employee development
- Performance management
- Staff education
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Multitasking
- Time management
- Effective communication
- Adaptability and flexibility
- Active listening
- Professionalism
- Reliability
- Self motivation
- Adaptability
- Task prioritization
Timeline
Supervisor
Sheetz
11.2022 - 09.2025
Store Manager
Speedway
08.2021 - 10.2022
GED -
Wake Technical Community College