Mason Vorick

My department was Cashier department, I was in charge of customer service, closing the store, resolving conflicts with cashiers, fixing tech issues on the registers, answering phone calls, cleaning, making sure all register tills are put in a safe before leaving, relaying messages from staff to daytime manager, and transferring new customer membership applications into customer reward cards and numbers.

• Built constructive working relationships to aid staff loyalty, motivation and productivity.
• Developed strong relationships with guests by providing personalized service that exceeded expectations, fostering repeat business and positive word of mouth referrals.
• Handled escalated guest complaints with professionalism and empathy, finding solutions that maintained high levels of customer satisfaction while adhering to hotel policies.
• Assisted in the training of new hires, providing coaching in customer service skills, company protocols, and standards of excellence.
• Boosted employee morale and productivity with regular feedback, recognition of achievements, and constructive guidance.
• Streamlined nightly operations by effectively delegating tasks to team members and ensuring timely completion.
• Enhanced guest satisfaction by promptly addressing concerns and resolving issues during night shifts.

• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Offered product samples to customers, generating additional sales through taste-testing.
• Learned other teammates' work tasks to train as backup.

Cashier, Stocker, Cleaner, Garden Carer, Delivery Driver, Bouquet making assistant and Shop cat sitter. I did everything in that shop as we usually had three people on duty and rotated positions depending on the business of the day or any special orders.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Collaborated with team members to achieve monthly sales targets.

I was hired on as a Line cook but eventually took over with all three cook side postilions we had, Line Cook, Bagger, and Dresser.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
• Checked food temperature regularly to verify proper cooking and safety.
• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
• Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
• Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

• Streamlined voting operations by organizing and distributing relevant materials to voters.
• Contributed to a secure voting environment by monitoring the premises for any potential issues or disruptions.
• Updated official records accurately after processing name changes or address updates from registered voters.
• Assisted disabled voters in accessing appropriate accommodations for an inclusive voting experience.
• Ensured accuracy in vote counting with meticulous attention to detail during ballot reconciliation.
• Collaborated with fellow Voting Clerks for efficient distribution of tasks during peak voting hours.
• Verified voter eligibility by cross-checking identification documents against registration rolls diligently.
• Handled sensitive voter information with utmost confidentiality, following established data protection protocols closely.
• Facilitated smooth election day operations by setting up, maintaining, and breaking down voting equipment and stations.