Summary
Overview
Work History
Education
Skills
Accomplishments
Distinguished Cadet Medal
Timeline
Generic

Mason Hopkins

Ocean Isle Beach

Summary

Proactive and customer-focused, I excelled at McDonald's by enhancing customer satisfaction and streamlining operations. Leveraging strong multitasking and teamwork skills, I significantly contributed to a positive dining experience, mastering cash handling and safe food preparation. My proactive approach and dedication to quality service underscore my ability to thrive in fast-paced environments. The JROTC program is one of the most influential programs i have ever been. It gives you plenty f opportunities to lead, excel, and find out what you wan to do with your life. It has made me a better person mentally and physically as a person. I am the Command Sergeant Major of the battalion and lead the Drill team to success every time we compete or go out and show everyone what we can do. I have achieved various medals and awards throughout all of my 4 years in the program. I am a strong leader and i know how to push myself to do the things that I know will better me even more.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's
09.2022 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Accurately operated cash register to process customer payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Assisted other team members to achieve goals.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.

Education

High School Diploma -

West Brunswick High School
Shallotte, NC
05-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Safe food handling

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved fast time by completing all of my task with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Distinguished Cadet Medal

I achieved this medal by pushing myself to do better and learning that everything in life is not free. I have been to team practices and events. I have set myself up for success and knowing I can do more.

Timeline

Crew Member

McDonald's
09.2022 - Current

High School Diploma -

West Brunswick High School

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Mason Hopkins