Mason Hemsley
Chapel Hill
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Jiffy Lube Inc.
10.2024 - Current
- Recommended suitable services based on inspection findings.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Review daily schedule and appointment book.
- Explaining and breaking down the diagnosis as well as repairs and cost to customers
- Updating customers in a timely manner on their vehicle throughout the repair process.
- Keeping technicians and anyone else involved in the Process updated while vehicle is in shop.
- Maintaining a great relationship with customers.
- Assisting upper bay techs with maintenance repairsTire rotations, oil changes, replacing air filters, brake and coolant flushes.
Dispatcher
BMW of Southpoint
09.2020 - 10.2024
- Dispatching service work and repair orders to multiple technicians based off skill level and priority
- Coordinating the work flow through the shop
- Monitoring the status of state inspections and work currently in the shop to ensure it's done on time
- Logging repair orders into Microsoft
- Communicating with Technicians, Service advisors, parts and sales departments
- Inputting warranty and customer time for technicians and advisors
- Assisting in opening and closing repair orders
Service Porter
BMW of Southpoint
09.2019 - 09.2020
- Making key tags
- Driving vehicles from the service lane
- Moving vehicles and keeping an orderly area
- Keeping the service drive area clean
- Retrieving serviced vehicles for customers
- Delivering vehicles to customers
- (Home, work, schools and etc.)
- Greeting customers as they arrive
- Expediting car details
- Running various errands for service drive and shop
Valet
PMC
02.2019 - 09.2019
- Valet/ Hotel bellman
- Open doors for guest
- Help With bags and luggage
- Run to retrieve cars
Lifeguard
Hardscrabble Country Club
06.2018 - 07.2019
- Patrol pool area
- Help guests with luggage or pool equipment
- Help with guest check in
- Opening and setting up pool In the morning
- Closing down pool at night
Team Member
Chick-fil-A
06.2016 - 12.2018
- Kitchen team member
- Prepare chicken
- Serve at a fast rate
- Handling Truck deliveries
- Great customer service
Education
High school or equivalent -
Voyager Academy
Durham, NC05.2019
Skills
- Guest Service
- Customer Service
- Valet
- Driving
- Kitchen Experience
- Detailing
- Custodial experience
- Dispatching
- Quality control
- Janitorial experience
- Floor care
- Load & unload
- Heavy lifting
- Communication skills
- Microsoft Office
- Retail sales
- Product demos
- Construction
- Outdoor work
- Reynolds and Reynolds (ERA-IGNITE) dealership software 4yrs
- CDK dealership software
- ADP dealership software
Certification
Eagle Scout, 05/01/19 to Present, Boy Scouts of America highest scout ranking.
Awards
Hendrick BMW Star Performer Award, 12/01/22, An award that recognizes an employee who goes above and beyond expectations.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Advisor
Jiffy Lube Inc.
10.2024 - Current
Dispatcher
BMW of Southpoint
09.2020 - 10.2024
Service Porter
BMW of Southpoint
09.2019 - 09.2020
Valet
PMC
02.2019 - 09.2019
Lifeguard
Hardscrabble Country Club
06.2018 - 07.2019
Team Member
Chick-fil-A
06.2016 - 12.2018
High school or equivalent -
Voyager Academy
Eagle Scout, 05/01/19 to Present, Boy Scouts of America highest scout ranking.