Overview
Work History
Education
Skills
Certification
Awards
Personal Information
Timeline
Generic
Mason Hemsley

Mason Hemsley

Chapel Hill

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Advisor

Jiffy Lube Inc.
10.2024 - Current
  • Recommended suitable services based on inspection findings.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Review daily schedule and appointment book.
  • Explaining and breaking down the diagnosis as well as repairs and cost to customers
  • Updating customers in a timely manner on their vehicle throughout the repair process.
  • Keeping technicians and anyone else involved in the Process updated while vehicle is in shop.
  • Maintaining a great relationship with customers.
  • Assisting upper bay techs with maintenance repairsTire rotations, oil changes, replacing air filters, brake and coolant flushes.

Dispatcher

BMW of Southpoint
09.2020 - 10.2024
  • Dispatching service work and repair orders to multiple technicians based off skill level and priority
  • Coordinating the work flow through the shop
  • Monitoring the status of state inspections and work currently in the shop to ensure it's done on time
  • Logging repair orders into Microsoft
  • Communicating with Technicians, Service advisors, parts and sales departments
  • Inputting warranty and customer time for technicians and advisors
  • Assisting in opening and closing repair orders

Service Porter

BMW of Southpoint
09.2019 - 09.2020
  • Making key tags
  • Driving vehicles from the service lane
  • Moving vehicles and keeping an orderly area
  • Keeping the service drive area clean
  • Retrieving serviced vehicles for customers
  • Delivering vehicles to customers
  • (Home, work, schools and etc.)
  • Greeting customers as they arrive
  • Expediting car details
  • Running various errands for service drive and shop

Valet

PMC
02.2019 - 09.2019
  • Valet/ Hotel bellman
  • Open doors for guest
  • Help With bags and luggage
  • Run to retrieve cars

Lifeguard

Hardscrabble Country Club
06.2018 - 07.2019
  • Patrol pool area
  • Help guests with luggage or pool equipment
  • Help with guest check in
  • Opening and setting up pool In the morning
  • Closing down pool at night

Team Member

Chick-fil-A
06.2016 - 12.2018
  • Kitchen team member
  • Prepare chicken
  • Serve at a fast rate
  • Handling Truck deliveries
  • Great customer service

Education

High school or equivalent -

Voyager Academy
Durham, NC
05.2019

Skills

  • Guest Service
  • Customer Service
  • Valet
  • Driving
  • Kitchen Experience
  • Detailing
  • Custodial experience
  • Dispatching
  • Quality control
  • Janitorial experience
  • Floor care
  • Load & unload
  • Heavy lifting
  • Communication skills
  • Microsoft Office
  • Retail sales
  • Product demos
  • Construction
  • Outdoor work
  • Reynolds and Reynolds (ERA-IGNITE) dealership software 4yrs
  • CDK dealership software
  • ADP dealership software

Certification

Eagle Scout, 05/01/19 to Present, Boy Scouts of America highest scout ranking.

Awards

Hendrick BMW Star Performer Award, 12/01/22, An award that recognizes an employee who goes above and beyond expectations.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Advisor

Jiffy Lube Inc.
10.2024 - Current

Dispatcher

BMW of Southpoint
09.2020 - 10.2024

Service Porter

BMW of Southpoint
09.2019 - 09.2020

Valet

PMC
02.2019 - 09.2019

Lifeguard

Hardscrabble Country Club
06.2018 - 07.2019

Team Member

Chick-fil-A
06.2016 - 12.2018

High school or equivalent -

Voyager Academy
Eagle Scout, 05/01/19 to Present, Boy Scouts of America highest scout ranking.

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Mason Hemsley